MOL Liner Present June 2014 KPI Results for Americas

By Joseph R. Fonseca
Saturday, August 02, 2014

MOL Liner Ltd. announces the June 2014 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories:  operations, customer service, and electronic data interchange (EDI).  The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.

 

June 2014 Regional Key Performance Indicators (KPI)

KPI

TARGET

APRIL

2014

MAY

2014

JUNE

2014

In-Terminal Truck Turn Time

Less than 30 minutes for each:

 

Jacksonville

Los Angeles

Oakland

 

 

 

16.0 min

21.3 min

20.0 min

 

 

 

16.0 min

26.8 min

20.0 min

 

 

 

16.0 min

30.0 min

21.0 min

Lost call percentage

 

Less than 2%

 

2.28%

 

 

1.73%

 

 

1.56%

 

Average telephone wait time

 

Less than 20 seconds

    15 seconds

    15 seconds

16 seconds

Asia to U.S. Documentation Accuracy

99.50%

99.59%

99.11%

99.45%

U.S. Export Documentation Accuracy

99.50%

98.12%

98.61%

98.85%

U.S. Export B/L Documentation

Completion Rate

 

98% Complete 24 Hours After Vessel ETD

 

97.82%

 

98.21%

 

97.60%

EDI Message Processing

Without Failure

90%

93.8%

95.3%

95.9%

EDI Uptime

 

99%

99.4%

99.2%

99.1%

Customer setup time

 

Within 72 Hours

  48 hours

  48 hours

48 hours

Customer scorecard compliance

 

95%

92.3%

94.6%

95.9%

 

 

 

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