NCV Uses Moore Stephens

Tuesday, October 11, 2005
Specialist cruise operator Norwegian Coastal Voyage has improved its booking management and customer satisfaction by installing new software tailor-made by Moore Stephens Consulting Limited. The system has recently been implemented in NCV’s New York office and has run successfully in the London office since 2003.

NCV is a travel company that caters to the individual requirements of its customers. It delivers a range of package, tailor-made and group cruises to a variety of destinations and in a number of different price brackets. NCV’s previous system required clicking through different screens to build up components of a reservation; requiring customers booking even the most standard cruises to be on the phone for 15 minutes or more. Substantial numbers of would-be passengers gave up without getting through.

The Moore Stephens Consulting solution integrates all the booking requirements and allows data to be easily accessed through user-friendly reports. The system, developed on a Microsoft@.NET platform, saves NCV 175 person-days per year, cuts training time and costs and has improved customer response. Less than one percent of calls are now lost. Customers can resolve all booking issues with only one operator who has access to all parts of the voyage booking system.

Maritime Reporter August 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

LNG

Chevron To Find Buyers for Hawaiian Refinery

Chevron Corp has hired an investment bank to identify potential buyers of its 54,000 barrel-a-day refinery in Kapolei on the Hawaiian island of Oahu, a company official said.

Rotterdam Integrates Safety Research with LNG Training Facility

The Dutch company Falck Risc is becoming the number one expert on LNG safety in Europe. Together with the Unified Fire Department, Falck Risc will draw up guidelines

Antwerp Port Seeks Inputs on Setting-up LNG bunkering

By the beginning of 2016 the port of Antwerp will have an LNG bunkering and filling station for barges. The procedure for construction of the station is currently under way.

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Standards Naval Architecture Pipelines Salvage Ship Simulators Shipbuilding / Vessel Construction Sonar Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0994 sec (10 req/sec)