Cat OEM Service Interlink Provides Electronic Product Support

Friday, May 10, 2002
Caterpillar announces the introduction of a secured intranet database for CAT dealers that enables Original Equipment Manufacturers (OEM's) the opportunity to provide CAT dealers with model specific information. The system also has the capability to electronically notify an OEM when a CAT dealer accesses this database to service their product. The benefits to OEM’s and their customers, allow OEM's to leverage the CAT worldwide product support network;ncrease communication and response time between the OEM's and CAT dealers. Reduce OEM time spent resolving product support issues The CAT OEM SERVICE INTERLINK allows OEM's to provide the Caterpillar product support network with a complete range of product support information. OEM's can provide the following types of information:

Any .pdf document such as: OEM machine service manual OEM parts books OEM operation manuals Wiring diagrams Technical support literature Warranty statements Any .jpg digital photo file such as: Machine photos Engine photos Service related photos Any .ppt (Powerpoint) file such as: Service training course Trouble shooting instructions Maintenance training courses

OEM Service Interlink can also include OEM & CAT selling dealer contact information, installation audit data, special service instructions, and OEM component information. If desired the OEM can be sent an email each time a CAT servicing dealer accesses the systems to obtain information on their product. OEM's that lack a nationwide or worldwide product support network can now utilize the worldwide CAT product support network to provide information on servicing their product. At the same time OEM's will have the capability to receive an email providing them with a customer name, customer phone number, CAT servicing dealer phone number, and the reason for their customer visiting the CAT dealer.

CAT OEM SERVICE INTERLINK is currently downloading OEM information in anticipation of officially launching the system to OEM's through the Caterpillar worldwide service network on July 1, 2002.

Maritime Reporter March 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

New Products

RCH Engineers New Steering System

Rio Controls & Hydraulics (RCH) said it has developed a new steering system by modifying existing inductive sensors used in the oil and gas industry to reach a

MAS Debuts Exclusive Armor Systems

Following on from the continued success of the product, Marine Armor System (MAS) announced its global launch and updated website. MAS is a nonlethal vessel

Ben3D Introduces ContainerTug 600S

Ben3D BV Naval Architecture introduce in collaboration with Oonincx Shipbuilding BV the innovative ContainerTug 600S. A strong, compact Dutch built workboat with

Shipbuilding

RS at SEA JAPAN 2014

Russian Maritime Register of Shipping (RS) was the only Russian company to take part in SEA JAPAN 2014 exhibition and conference – one of the major exhibitions of the maritime industry.

Reports: Brazilian Tycoon Batista Investigated For Financial Crimes

Brazils federal police have opened an investigation into former billionaire Eike Batista for financial crimes, including insider trading, manipulation of markets and money laundering,

Shipping Turns From Banks to Equity Markets for Cash

Shipping companies are turning to equity markets to fill a growing funding gap, betting that investors hungry for decent returns will provide capital to a sector

 
 
Maritime Careers / Shipboard Positions Maritime Security Maritime Standards Navigation Pipelines Salvage Ship Repair Ship Simulators Sonar Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1561 sec (6 req/sec)