McAllister Towing is moving from its legacy operations system to HELM, a maritime operations software system developed by Edoc Systems Group Ltd. HELM’s operations module will allow McAllister to streamline their dispatching and invoicing processes in their largest port: New York. Afterward HELM will be rolled out across McAllister’s remaining 11 ports along the U.S. East Coast and the Caribbean over the course of 2010.
According to Andrew McAllister, Vice President and Managing Director of IT at McAllister Towing, “We chose Edoc’s HELM system because of their experience with multi-port ship docking operations, and their willingness to tailor their system to our specific needs as part of their customization process. They also changed the user interface to closely match our old system. This is not common practice but we requested it as part of our change control process. With that said we could not be happier with Edoc’s customer service.”