Cat OEM Service Interlink Provides Electronic Product Support

Friday, May 10, 2002
Caterpillar announces the introduction of a secured intranet database for CAT dealers that enables Original Equipment Manufacturers (OEM's) the opportunity to provide CAT dealers with model specific information. The system also has the capability to electronically notify an OEM when a CAT dealer accesses this database to service their product. The benefits to OEM’s and their customers, allow OEM's to leverage the CAT worldwide product support network;ncrease communication and response time between the OEM's and CAT dealers. Reduce OEM time spent resolving product support issues The CAT OEM SERVICE INTERLINK allows OEM's to provide the Caterpillar product support network with a complete range of product support information. OEM's can provide the following types of information:

Any .pdf document such as: OEM machine service manual OEM parts books OEM operation manuals Wiring diagrams Technical support literature Warranty statements Any .jpg digital photo file such as: Machine photos Engine photos Service related photos Any .ppt (Powerpoint) file such as: Service training course Trouble shooting instructions Maintenance training courses

OEM Service Interlink can also include OEM & CAT selling dealer contact information, installation audit data, special service instructions, and OEM component information. If desired the OEM can be sent an email each time a CAT servicing dealer accesses the systems to obtain information on their product. OEM's that lack a nationwide or worldwide product support network can now utilize the worldwide CAT product support network to provide information on servicing their product. At the same time OEM's will have the capability to receive an email providing them with a customer name, customer phone number, CAT servicing dealer phone number, and the reason for their customer visiting the CAT dealer.

CAT OEM SERVICE INTERLINK is currently downloading OEM information in anticipation of officially launching the system to OEM's through the Caterpillar worldwide service network on July 1, 2002.

Maritime Reporter June 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

New Products

New Monitoring Network for Scottish Ports

Historically, ferry masters operating off the west coast of Scotland would have to sail to a port and on arrival visually assess the weather and tide conditions

PPG Debuts New Antifoulings

Low-friction, self-lubricating coatings use patented technology to deliver reduced fuel consumption and improved tolerance to idle time.   PPG Protective and

GasLog Partners To Buy Three Vessels

GasLog Partners LP and GasLog Ltd. announced today the closing of the Partnership’s acquisition from GasLog of 100% of the ownership interests in the entities

Shipbuilding

Technip Samsung JV Wins 2 FLNG Project Contracts

The Browse project covers the realization and installation of three FLNG units to develop the Brecknock, Calliance and Torosa fields in the Browse Basin, 425 kilometers North of Broome,

Carlyle Group Acquires LMC

Global alternative asset manager The Carlyle Group today announced the acquisition of Lauderdale Marine Center (LMC), the nation's largest yacht repair facility

Saab Bags $1 bln Order for Swedish Submarines

The Swedish Defence Materiel Administration (FMV) has awarded contracts worth Skr8.6bn ($1.03bn) to Saab AB for the construction of two new Type A26 submarines

 
 
Maritime Contracts Maritime Security Maritime Standards Navigation Pipelines Port Authority Salvage Ship Repair Sonar Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1773 sec (6 req/sec)