Cat OEM Service Interlink Provides Electronic Product Support

Friday, May 10, 2002
Caterpillar announces the introduction of a secured intranet database for CAT dealers that enables Original Equipment Manufacturers (OEM's) the opportunity to provide CAT dealers with model specific information. The system also has the capability to electronically notify an OEM when a CAT dealer accesses this database to service their product. The benefits to OEM’s and their customers, allow OEM's to leverage the CAT worldwide product support network;ncrease communication and response time between the OEM's and CAT dealers. Reduce OEM time spent resolving product support issues The CAT OEM SERVICE INTERLINK allows OEM's to provide the Caterpillar product support network with a complete range of product support information. OEM's can provide the following types of information:

Any .pdf document such as: OEM machine service manual OEM parts books OEM operation manuals Wiring diagrams Technical support literature Warranty statements Any .jpg digital photo file such as: Machine photos Engine photos Service related photos Any .ppt (Powerpoint) file such as: Service training course Trouble shooting instructions Maintenance training courses

OEM Service Interlink can also include OEM & CAT selling dealer contact information, installation audit data, special service instructions, and OEM component information. If desired the OEM can be sent an email each time a CAT servicing dealer accesses the systems to obtain information on their product. OEM's that lack a nationwide or worldwide product support network can now utilize the worldwide CAT product support network to provide information on servicing their product. At the same time OEM's will have the capability to receive an email providing them with a customer name, customer phone number, CAT servicing dealer phone number, and the reason for their customer visiting the CAT dealer.

CAT OEM SERVICE INTERLINK is currently downloading OEM information in anticipation of officially launching the system to OEM's through the Caterpillar worldwide service network on July 1, 2002.

Maritime Reporter August 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

New Products

All-electric Tube Benders Take a Step Forward

The tube bending machine innovator Unison said it is moving the technology forward again, with the completion of a groundbreaking all-electric machine that is capable

MJP Introduces Hybrid Waterject

Marine Jet Power (MJP) introduced a new product concept that is optimized for high-speed applications. According to MJP, the new hybrid waterjet combines the best

Video: Tuco Marine Debuts Wind Farm Service Boat

Tuco Marine Group of Denmark discloses the newest vessel in the ProZero series of Fast Rescue Boats, Daughter Crafts and Workboats; The New 13m WIND FARM SERVICE BOAT.

Shipbuilding

TOTE, Saltchuk Secure Financing for Marlin Class Vessels

Maritime Administration to Provide Title XI Loan Guarantee for World’s First LNG Containerships Today, the U.S. Maritime Administration (MARAD) announced a $324.

All-electric Tube Benders Take a Step Forward

The tube bending machine innovator Unison said it is moving the technology forward again, with the completion of a groundbreaking all-electric machine that is capable

Navantia Orders Sedni IAS for PEMEX Flotel

Sedni secures an important contract with Navantia to supply its Automation System (IAS) Diamar for the flotel vessel (BAP) which is being built at Ferrol factory for PEMEX owner.

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Security Pod Propulsion Port Authority Salvage Ship Electronics Shipbuilding / Vessel Construction Sonar Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1158 sec (9 req/sec)