Crowley Recognized as a Reader's Choice Carrier in Logistics Management

Friday, August 30, 2002
Crowley Liner Services, a subsidiary of Crowley Maritime Corporation and part of its liner segment, has been named a Readers' Choice carrier in Logistics Management magazine's 19th Annual Quest for Quality survey, the results of which were published in the magazine's August edition. Crowley was rated as the top ocean carrier serving Central America and the Caribbean and was ranked No. 4 in the world, after some 3,000 magazine readers, all of whom buy transportation or third party services, completed the questionnaire mailed earlier this year. Areas surveyed include on-time performance, value, information technology, customer service and equipment and operations. Crowley exceeded the industry average in all five categories and ranked No. 1 overall in equipment and operations and No. 3 overall in customer service. "The largest study of its kind, the Quest for Quality ranks both third-party providers and carriers in each of the major modes," said John T. Royall, Publisher of Logistics Management. "Many shippers view it as the industry's equivalent to the Baldridge Award." "We are honored to once again be recognized by our customers and by Logistics Management magazine as one of the leading carriers in the world," said Tom Crowley Jr., Chairman, President and CEO of Crowley Maritime Corp. "I believe this acknowledgment is a reflection of the outstanding work done by our employees and their commitment to consistently exceed our customers' expectations." Logistics Management magazine sent the 2002 Quest for Quality questionnaire earlier this year to 14,000 magazine readers who buy transportation or third-party logistics services. Three thousand were completed and returned. Scores were weighted by the value the readers gave to each performance criteria. In the international ocean category on-time performance was most important, followed by value, customer service, equipment and operations, and information technology.
Maritime Reporter March 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

Shipping Confidence Hits 2.5 Year Low

Overall confidence levels in the shipping industry fell to their lowest level for two-and-a-half years in February 2015, according to the latest Shipping Confidence

U.S. DoI Upholds 2008 Shell Arctic Lease

The U.S. Interior Department on Tuesday upheld a 2008 lease sale in the Chukchi Sea off Alaska, moving Royal Dutch Shell a step closer to returning to oil and gas

All American Marine Delivers Ferry to Seattle

All American Marine, Inc. (AAM) today announced the delivery of a new passenger ferry that will serve the city of Seattle.    The vessel, MV Sally Fox, was dedicated

 
 
Maritime Contracts Maritime Standards Navigation Offshore Oil Pipelines Pod Propulsion Salvage Ship Repair Shipbuilding / Vessel Construction Sonar
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1676 sec (6 req/sec)