MOL has received the highest overall score in the ocean-shipping category from shippers participating in Logistics Management and Distribution Report’s annual Quest for Quality Program. This is the second year in a row MOL was ranked number one in the international ocean shipping category based upon the results of a qualified survey, in which shippers were asked to evaluate the performance of their service providers.
“This honor is very gratifying for our employees and validates our commitment to service quality and customer satisfaction. We are a global company. For our customers in North America to rank MOL’s performance at the highest level, particularly during these very difficult market conditions, is a tribute to the combined efforts of our organization worldwide,” said George Hayashi, President & CEO, MOL (America) Inc.
In addition to the highest overall score, MOL ranked best in two of the five categories, on-time performance and information technology and ranked second in customer service.
“Dedication to providing service that results in customer satisfaction is the cornerstone of our corporate culture,” said Ray Keene, EVP & COO, MOL (America) Inc. “MOL places a high premium on customer service. We provide our employees with on-going training programs to insure our team stays abreast of the latest methods, technologies and global trade and logistics trends. I view this customer award as a tangible measure of the level of service our team is supplying our customers day-in and day-out,” concluded Keene.
Over the past several years, MOL has made strategic hardware and software investments intended to enhance the company’s operational efficiency. The company contracted the building of sixteen, fuel-efficient over-Panamax containerships, which will continue to be deployed into specific trades over the next several years. MOL’s container equipment management program continues to cycle new and additional containers into the fleet on a systematic basis. MOL invested in GT-Nexus, a transportation technology company, whose systems have significantly streamlined business processes. In addition, MOL has also introduced a new internal core information management system, which has increased the transparency throughout the company’s global organization.
“The primary goal of our Global Liner Division is to be globally competitive in both cost and services. By thinking globally and acting locally, we can focus on smaller market segments and deliver the type of services our customers want, not what we think they want,” said Hiroyuki Sato, Senior Managing Director Liner
Division, MOL, Ltd.