MOL Receives Top Ocean Carrier Ranking from Shippers

Monday, September 16, 2002
MOL has received the highest overall score in the ocean-shipping category from shippers participating in Logistics Management and Distribution Report’s annual Quest for Quality Program. This is the second year in a row MOL was ranked number one in the international ocean shipping category based upon the results of a qualified survey, in which shippers were asked to evaluate the performance of their service providers. “This honor is very gratifying for our employees and validates our commitment to service quality and customer satisfaction. We are a global company. For our customers in North America to rank MOL’s performance at the highest level, particularly during these very difficult market conditions, is a tribute to the combined efforts of our organization worldwide,” said George Hayashi, President & CEO, MOL (America) Inc. In addition to the highest overall score, MOL ranked best in two of the five categories, on-time performance and information technology and ranked second in customer service. “Dedication to providing service that results in customer satisfaction is the cornerstone of our corporate culture,” said Ray Keene, EVP & COO, MOL (America) Inc. “MOL places a high premium on customer service. We provide our employees with on-going training programs to insure our team stays abreast of the latest methods, technologies and global trade and logistics trends. I view this customer award as a tangible measure of the level of service our team is supplying our customers day-in and day-out,” concluded Keene. Over the past several years, MOL has made strategic hardware and software investments intended to enhance the company’s operational efficiency. The company contracted the building of sixteen, fuel-efficient over-Panamax containerships, which will continue to be deployed into specific trades over the next several years. MOL’s container equipment management program continues to cycle new and additional containers into the fleet on a systematic basis. MOL invested in GT-Nexus, a transportation technology company, whose systems have significantly streamlined business processes. In addition, MOL has also introduced a new internal core information management system, which has increased the transparency throughout the company’s global organization. “The primary goal of our Global Liner Division is to be globally competitive in both cost and services. By thinking globally and acting locally, we can focus on smaller market segments and deliver the type of services our customers want, not what we think they want,” said Hiroyuki Sato, Senior Managing Director Liner Division, MOL, Ltd.

Maritime Today


The Maritime Industry's original and most viewed E-News Service

Maritime Reporter June 2016 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

“Twiggy” Baker Wins BWT Puerto Escondido Challenge

Grant “Twiggy” Baker (ZAF) claimed victory today at the Puerto Escondido Challenge, besting a field of 24 of the world’s best big wave surfers in towering 20-to-35

Winners of International Seafarers' Welfare Awards

The winners of ISWAN's International Seafarers' Welfare Awards 2016 were announced on 24th June at a high-profile ceremony held in Manila, the Philippines. The

Maritime Needs More Women Power

United Nations  International Maritime Organization (IMO) Secretary- General Ki Tack Lim pushed for the increased involvement of women in the seafaring industry

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Navigation Offshore Oil Pipelines Pod Propulsion Port Authority Salvage Ship Simulators Shipbuilding / Vessel Construction
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0862 sec (12 req/sec)