GL "Seal of Approval" for Caterpillar Marine Dealer Network

(Press Release)
Tuesday, October 11, 2011

Caterpillar Marine Power Systems has contracted Germanischer Lloyd (GL) to certify the Marine Service Assessments (MSA) of its worldwide marine dealer network. The network consists of independent companies which provide sales services, commercial and technical support, as well as maintenance and repair of
marine diesel engines and generator sets. Caterpillar(r) will use GL's MSA certification as the basis for standardising Caterpillar dealer after sales performance and quality worldwide in an effort to improve end-user satisfaction on a global scale. The MSA process was established by Caterpillar to assess and set annual product support related goals for their dealers. The need to standardize the service capabilities of its regional dealers globally quickly became a priority. GL was selected to conduct the certification due to it's worldwide auditor presence and its in-depth experience in second and third party audits. Germanischer Lloyd will conduct the MSA certification using standardised audit methods i.e. audit performed according to its own ship classification rules. Upon a successful Marine Service Assessment by GL, dealers will be given a GL-certificate as independent evidence demonstrating capabilities as measured using a global standard.
The objective of an independent assessment of the technical and commercial performance of the worldwide dealer network is to set a benchmark for Caterpillar's services centers and to establish a common standard of evaluation. Another objective of the certification program is to help identify areas for improvement in the scope of dealer services including functions such as: technical support, main shop repairs, field repairs, upgrades, parts sales, qualification oftechnical staff, back-up support, administration, disposition, customer satisfaction, and service and parts delivery time.

Maritime Reporter September 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

U.S. Drillers Cut Rigs to Lowest since August

Energy companies have reduced the number of rigs drilling for oil in the United States to the lowest since August, shifting more rigs in favor of natural gas as crude prices dive,

Equinox Class Scrubber Systems Receive Certification

Algoma Central Corporation (“Algoma”), the largest Canadian shipowner and operator of domestic Great Lakes vessels announces that it has received all requisite

MARAD Tests Alternative Power for Ships

The Maritime Administration (MARAD) is testing state-of-the-art, environmentally efficient technology onboard the Training Ship (TS) Kennedy.   The National Defense

Marine Propulsion

Equinox Class Scrubber Systems Receive Certification

Algoma Central Corporation (“Algoma”), the largest Canadian shipowner and operator of domestic Great Lakes vessels announces that it has received all requisite

Wärtsilä, Diesel United Renew Pact

Wärtsilä and Diesel United Ltd in Japan have signed a ten-year renewal of their co-operation agreement for the sale, manufacturing and servicing of Wärtsilä low-speed marine engines.

MARAD Tests Alternative Power for Ships

The Maritime Administration (MARAD) is testing state-of-the-art, environmentally efficient technology onboard the Training Ship (TS) Kennedy.   The National Defense

Marine Power

Equinox Class Scrubber Systems Receive Certification

Algoma Central Corporation (“Algoma”), the largest Canadian shipowner and operator of domestic Great Lakes vessels announces that it has received all requisite

Wärtsilä, Diesel United Renew Pact

Wärtsilä and Diesel United Ltd in Japan have signed a ten-year renewal of their co-operation agreement for the sale, manufacturing and servicing of Wärtsilä low-speed marine engines.

MARAD Tests Alternative Power for Ships

The Maritime Administration (MARAD) is testing state-of-the-art, environmentally efficient technology onboard the Training Ship (TS) Kennedy.   The National Defense

Classification Societies

Equinox Class Scrubber Systems Receive Certification

Algoma Central Corporation (“Algoma”), the largest Canadian shipowner and operator of domestic Great Lakes vessels announces that it has received all requisite

DNV GL Approvals for SAACKE Scrubbers

Classification increases planning certainty for exhaust gas scrubber operators.   The classification society DNV GL has certified the SAACKE exhaust gas scrubber

Class NK Eyes Singapore Renewable Energy Facility

ClassNK has launched a feasibility study for a new marine renewable energy testing facility to be built in Singapore.   The announcement was made at the 2014

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Navigation Port Authority Salvage Ship Electronics Ship Repair Shipbuilding / Vessel Construction Sonar Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1761 sec (6 req/sec)