GL "Seal of Approval" for Caterpillar Marine Dealer Network

(Press Release)
Tuesday, October 11, 2011

Caterpillar Marine Power Systems has contracted Germanischer Lloyd (GL) to certify the Marine Service Assessments (MSA) of its worldwide marine dealer network. The network consists of independent companies which provide sales services, commercial and technical support, as well as maintenance and repair of
marine diesel engines and generator sets. Caterpillar(r) will use GL's MSA certification as the basis for standardising Caterpillar dealer after sales performance and quality worldwide in an effort to improve end-user satisfaction on a global scale. The MSA process was established by Caterpillar to assess and set annual product support related goals for their dealers. The need to standardize the service capabilities of its regional dealers globally quickly became a priority. GL was selected to conduct the certification due to it's worldwide auditor presence and its in-depth experience in second and third party audits. Germanischer Lloyd will conduct the MSA certification using standardised audit methods i.e. audit performed according to its own ship classification rules. Upon a successful Marine Service Assessment by GL, dealers will be given a GL-certificate as independent evidence demonstrating capabilities as measured using a global standard.
The objective of an independent assessment of the technical and commercial performance of the worldwide dealer network is to set a benchmark for Caterpillar's services centers and to establish a common standard of evaluation. Another objective of the certification program is to help identify areas for improvement in the scope of dealer services including functions such as: technical support, main shop repairs, field repairs, upgrades, parts sales, qualification oftechnical staff, back-up support, administration, disposition, customer satisfaction, and service and parts delivery time.

Maritime Reporter March 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

US Navy: Future USS John Finn (DDG 113) Launched

The future USS John Finn (DDG 113) was launched at the Huntington Ingalls Industries (HII) shipyard March 28.  During launch the drydock was flooded allowing the

WISTA AGM to Address Emerging Shipping Challenges

WISTA USA (Women’s International Shipping and Trading Association) is putting the final touches on a high-profile speaker line-up that will headline its upcoming

WOW at USMMA

The United States Merchant Marine Academy Hosts 7th Annual Women on the Water Conference. Last week, The United States Merchant Marine Academy (USMMA) in conjunction with the U.

Marine Propulsion

Methanol Powered Ferry Launched in Baltic Sea

Swedish ferry operator Stena Line has announced that it has converted the Stena Germanica to run on methanol, an industry first.   The company spent $24 million on converting the ship to methanol.

MAN Demonstrates Two-Stroke Methanol Engine Concept

MAN Diesel & Turbo successfully demonstrated its ME-LGI concept engine in front of customers and partners at its Diesel Research Center in Copenhagen on March 17th, the company announced today.

Becker Marine at Electric & Hybrid Marine Expo

Becker Marine Systems product presentation at the dutch Electric & Hybrid Marine World Expo will put a strong focus on environmentally-friendly technology for the

Marine Power

Methanol Powered Ferry Launched in Baltic Sea

Swedish ferry operator Stena Line has announced that it has converted the Stena Germanica to run on methanol, an industry first.   The company spent $24 million on converting the ship to methanol.

MAN Demonstrates Two-Stroke Methanol Engine Concept

MAN Diesel & Turbo successfully demonstrated its ME-LGI concept engine in front of customers and partners at its Diesel Research Center in Copenhagen on March 17th, the company announced today.

Shipbuilding First: Strategic Delivers StratCat to Njord Offshore

Strategic Marine delivered a world’s first to European windfarm service sector operator, Njord Offshore.  This vessel builds on the success of the first eight

Classification Societies

IMCA DP Proposal to be Basis for Updating IMO Guidelines

The International Maritime Organization (IMO) has agreed to use the International Marine Contractors Association (IMCA) proposals as the basis for the review of

DNV GL - Maritime CEO Addresses Cybersecurity at CMA 2015

“Ships and offshore structures are becoming more and more interconnected,” said Tor Svensen, CEO DNV GL - Maritime, when taking the stage at this year’s CMA

Lloyd's Launches 2015 Container Certification Scheme

Lloyd’s Register launched its 2015 Container Certification Scheme today to give a clear and concise set of rules to ensure offshore and onshore containers are safe and certified correctly.

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Navigation Pipelines Pod Propulsion Port Authority Ship Repair Ship Simulators Sonar Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1686 sec (6 req/sec)