The Boat Village announced major enhancements to its professional edition with features to help marine businesses streamline service coordination, increase customer satisfaction and drive revenue.
The Boat Village Professional edition is an online service coordination and boat management tool that gives service yards the ability to proactively monitor each client’s vessel and automatically receive alerts when service is due. They can then notify clients and send an online service request for clients to quickly approve or amend, all within The Boat Village application. The result is streamlined communication and service coordination and improved customer engagement.
These new features allow service managers and technicians to coordinate repairs and maintenance online with all their customers, not just ones that have subscribed to The Boat Village Premium Service. All owners will need is a free account.
“We heard loud and clear from our service partners that the ability to better monitor, track and schedule preventative maintenance are top reasons for using the Boat Village Professional edition,” said Kevin Hutchinson, founder and CEO of My-Villages, which created The Boat Village. “They made it clear that preventive maintenance is one of their highest priority service lines, and so we created new features to facilitate that for all of their customers.”
“The Boat Village’s new features allow us to enhance our business and provide additional customer service – all without major expenses,” said Marc Curreri, president of Marine Professionals Incorporated (MPI) of Fort Lauderdale, Fla.
The Boat Village Professional edition allows service professionals to create a detailed boat profile for each client, giving them instant access to relevant information about onboard equipment. A custom maintenance plan is automatically created, based on manufacturer recommendations, and then enhanced by the service provider. This can be a significant time saver when communicating with clients and planning repair and maintenance work.
The new enhancements to The Boat Village Professional edition allow service providers to use technology to connect and collaborate with customers in ways never before possible. The result is streamlined service coordination, improved customer satisfaction and loyalty and a growth in revenue.
Marine businesses using The Boat Village Professional edition are also able to offer their client’s exclusive discounts on the Premium edition, a monthly subscription service that provides an all-in-one boat management tool with additional online service coordination, record keeping and communication features.
“The biggest change in our business is the amount of time spent communicating with customers,” said Jim Dragseth, president of Whiticar Boat Works in Stuart, Fla. “The Boat Village will let us communicate more efficiently and give us a more thorough understanding of our customer’s equipment and service needs. It will help us be proactive in managing preventative maintenance, which can be a very dynamic profit center for us.”
“Solid customer service is key to generating new business,” Hutchinson said. “Many industries, from banking to healthcare, have turned to technology to increase customer loyalty and drive new business. The new features we have added to The Boat Village will help marine companies grow.”