The Boat Village Offers Major Enhancements

Posted by Michelle Howard
Thursday, March 27, 2014

The Boat Village  announced major enhancements to its professional edition with features to help marine businesses streamline service coordination, increase customer satisfaction and drive revenue.
 


The Boat Village Professional edition is an online service coordination and boat management tool that gives service yards the ability to proactively monitor each client’s vessel and automatically receive alerts when service is due. They can then notify clients and send an online service request for clients to quickly approve or amend, all within The Boat Village application. The result is streamlined communication and service coordination and improved customer engagement.



These new features allow service managers and technicians to coordinate repairs and maintenance online with all their customers, not just ones that have subscribed to The Boat Village Premium Service. All owners will need is a free account.


“We heard loud and clear from our service partners that the ability to better monitor, track and schedule preventative maintenance are top reasons for using the Boat Village Professional edition,” said Kevin Hutchinson, founder and CEO of My-Villages, which created The Boat Village. “They made it clear that preventive maintenance is one of their highest priority service lines, and so we created new features to facilitate that for all of their customers.”



“The Boat Village’s new features allow us to enhance our business and provide additional customer service – all without major expenses,” said Marc Curreri, president of Marine Professionals Incorporated (MPI) of Fort Lauderdale, Fla.



The Boat Village Professional edition allows service professionals to create a detailed boat profile for each client, giving them instant access to relevant information about onboard equipment. A custom maintenance plan is automatically created, based on manufacturer recommendations, and then enhanced by the service provider. This can be a significant time saver when communicating with clients and planning repair and maintenance work.
 


The new enhancements to The Boat Village Professional edition allow service providers to use technology to connect and collaborate with customers in ways never before possible. The result is streamlined service coordination, improved customer satisfaction and loyalty and a growth in revenue.



Marine businesses using The Boat Village Professional edition are also able to offer their client’s exclusive discounts on the Premium edition, a monthly subscription service that provides an all-in-one boat management tool with additional online service coordination, record keeping and communication features.



“The biggest change in our business is the amount of time spent communicating with customers,” said Jim Dragseth, president of Whiticar Boat Works in Stuart, Fla. “The Boat Village will let us communicate more efficiently and give us a more thorough understanding of our customer’s equipment and service needs. It will help us be proactive in managing preventative maintenance, which can be a very dynamic profit center for us.”



“Solid customer service is key to generating new business,” Hutchinson said. “Many industries, from banking to healthcare, have turned to technology to increase customer loyalty and drive new business. The new features we have added to The Boat Village will help marine companies grow.”

 

Maritime Today


The Maritime Industry's original and most viewed E-News Service

Maritime Reporter April 2016 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

Maersk Line Names Hahnemann Chief HR Officer

On August 1, 2016, Ulf Hahnemann, current Vice President for Strategic Programs at Mars Inc. will join Maersk Line as Chief Human Resources Officer (CHRO) and be

American Waterways Operators Elects Chairman

The members of the American Waterways Operators, the national trade association representing the tugboat, towboat and barge industry, elected a new slate of leaders

Hanjin Shipping May Get OK for Restructuring

South Korea’s largest container operator by capacity Hanjin Shipping's creditors are expected to approve a corporate rehabilitation program for the struggling container line,

Technology

Barge Master Wins Innovation Award at OTC

The Barge Master T40 motion compensated knuckle boom crane has been recognized for technological innovation, winning the Spotlight on New Technology Small Business

MacGregor Launches Compact Pusnes RamWindlass

MacGregor, part of Cargotec, continues to add to its market-leading Pusnes product range and its latest introduction is a Pusnes RamWindlass. The new windlass is

BAE Systems Bags USN Award for Submarine Propulsors

BAE Systems has received a $72 million contract from the U.S. Navy to produce and deliver propulsor systems for Block IV Virginia-class (SSN 774) submarines. The

Marine Equipment

Crane Upgrade for Jack-up Vessel Sea Installer

Major modification work will bring A2SEA-owned vessel into line with growing demands of offshore wind industry   Damen Shiprepair Amsterdam (DSAm), part of Damen Shiprepair & Conversion,

Port of London Bridge Simulator Upgraded

The Port of London Authority (PLA) has invested £250,000 to upgrade its ship’s bridge simulator, adding a full tug bridge simulator in a move that is set to enable

Barge Master Wins Innovation Award at OTC

The Barge Master T40 motion compensated knuckle boom crane has been recognized for technological innovation, winning the Spotlight on New Technology Small Business

 
 
Maritime Careers / Shipboard Positions Maritime Security Navigation Pod Propulsion Salvage Ship Repair Ship Simulators Shipbuilding / Vessel Construction Sonar Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0846 sec (12 req/sec)