Imtra Launches Customer Experience Portal

MaritimeEquipment.com
Thursday, August 08, 2013

Imtra, a manufacturer and importer of marine products, announced an advanced set of online business tools for its customers, the Imtra Customer Experience Portal (CEP). Providing a more efficient interface for computer and mobile device access to real-time Imtra product, order, service information and more, the CEP allows Imtra trade customers to get information to their clients faster. The CEP offers a new way to access information 24 hours a day, 365 days a year.

Elevating Imtra’s customer experience, capabilities of the new portal include the ability to view important product information; place and manage orders; track orders from placement through delivery; create and save quotes; access real-time inventory/stock information; review invoices and pay bills; and initiate returns, warranty claims or exchanges. Designed by CorVant, a leader in industry-specific business management solutions, Imtra’s CEP was created with a clear understanding of how marine businesses operate, and how software and technology can deliver a real return on investment in both time and money.

"With most of our customers’ clients enjoying their time on the water, summer is the optimal time to introduce powerful tools that set a new standard in how we do business,” said Eric Braitmayer, COO, Imtra. “We hope our partners will take the time to get acquainted with the CEP and all it has to offer, as we are confident it will provide tremendous information access benefits in the months and years to come."

“During our extensive beta test, the CEP received very positive feedback from Imtra customers,” continued Braitmayer. Jessica Komasa of Marine Lighting Solutions said, “The system streamlines my ordering process and even let’s me print my confirmations immediately.” Petro Ploumis, from Apex Lighting Inc. commented, “The ability to view my account is great. I can see open orders, track shipments — even pay invoices right through the CEP.”

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