The Xpress troubleshooting service department of Freudenberg-NOK Sealing Technologies was called in to help when a superyacht was found unable to put to sea at early notice due to a malfunctioning navigational light bearing mast.
The company says that its Xpress troubleshooting service department is made up of sealing experts who are available to quickly solve sealing challenges around the globe and are tremendously well-suited to specialized tasks. Qualified to solve sealing issues in industrial equipment with high precision, Xpress experts are available on short notice – from Schwalmstadt in Germany, to Diadema in Brazil, all the way to Gurgaon in India.
Holger Stannek, Regional Manager for Freudenberg-NOK Sealing Technologies Merkel, explains that In the case of the mega-yacht, the key was to figure out whether the lighting mast seal could not keep water out because of a weakness in its design, or because it improperly installed. Stannek was on board the next morning to get an impression.
One thing was quickly apparent: no one should have expected the seal, which a materials-handling company had installed, to function reliably. Greater pre-tensioning would have solved the problem but this execution was not available for the dimensions involved. That was no problem for the "first responders" from Freudenberg Xpress.
The turning of single seals is part of the service center's core competency. Very soon, the team had a drawing for the urgently needed individual replacement seal ready and the product was delivered to the customer without delay.
"We don't always get direct feedback in such cases," Stannek said. "But in this case, we received a call a day later saying that everything was holding tight in a test on Wednesday and the yacht was able to put to sea."