Stratos Opens Global Installation & Service Centers

Monday, October 03, 2011

New Centers provide complete managed-communications services worldwide.


Stratos Global, the leading global provider of advanced mobile and fixed-site remote communications solutions, today announced it has expanded its maritime service-delivery capabilities by opening Global Installation & Service Centers (GIS Centers) in four major maritime regions. The Stratos GIS Centers in Rotterdam, Hong Kong, Singapore and Lafayette, Louisiana provide complete managed-communications services for ship owners and ship-management companies worldwide.


The GIS Centers are staffed with fully trained Stratos Field Engineers who can draw upon a network of certified Stratos Installation Partners to provide installation, onboard maintenance and ongoing support for the Stratos portfolio of satellite-based communications products. The portfolio includes Inmarsat’s XpressLink, FleetBroadband and GSM Oceanwide services, as well as VSAT services and the AmosConnect family of communications applications.
“We always have taken great pride in providing our maritime customers with the industry’s highest levels of service deployment and ongoing support,” said Ronald Spithout, Stratos Senior Vice President, Sales, Marketing and Service. “With the new Stratos GIS Centers, we are expanding our ability to provide truly managed services to the maritime community around the globe.”
 

Spithout concluded, “Customers have been relying on us for many years to provide their satellite communications services. They now can count on a more global approach for installations, maintenance and support for our evolving maritime broadband portfolio. By relying on expertise from a single provider, shipping and ship-management companies can achieve maximum benefit from their communications investment.”
 

  • Paramount Service for Every Global Region

The new Stratos GIS Center in Lafayette, Louisiana serves the port of Houston and the Americas. The Center in Rotterdam serves all major ports in Europe, Africa and the Middle East. The Centers in Hong Kong and Singapore serve all major ports in Asia. Stratos Field Engineers also are stationed and ready to quickly manage deployments in: St. John’s, Newfoundland; Aberdeen, Scotland; and all major ports in those regions. In addition to Stratos Field Engineers, Global Installation & Service will be provided through the global network of certified, third-party Stratos Installation Partners whose work is regularly reviewed by Stratos to ensure conformity with Stratos Service Level Agreements and industry leading service standards. From the GIS Centers, Stratos manages the deployments of Stratos Installation Partners in all major harbors in their respective regions.All project management will continue to be implemented by Stratos Customer Managers. Longer-term installations across larger fleets will be fully coordinated around the world to meet customer requirements and vessel port schedules.

  • Stratos Boasts Premier Maritime Broadband Portfolio


Stratos’ newly expanded maritime broadband portfolio meets the increasing bandwidth demands of its customers. The portfolio includes Inmarsat XpressLink, FleetBroadband, FBB Flat Fee and FBBPlus service plans. XpressLink offers shipping companies a highly flexible migration path toward Inmarsat’s Global Xpress services, which are expected to be commercially available in 2013. Other services include Iridium OpenPort and maritime VSAT services. 

 

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