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Carrier Performance News

05 Sep 2019

SSE, CargoSmart Launch Carrier Reliability Index

Chinese shipping index organization Shanghai Shipping Exchange (SSE) and  shipping management software provider CargoSmart have signed a memorandum of cooperation (MoC) to develop a new shipping index for ocean carrier schedule reliability.Both parties will work together to create a new methodology to calculate schedule reliability for key trade lanes to help shippers optimize their supply chains and for the industry as a whole to improve service quality.SSE has been playing a significant role in providing up-to-date and accurate shipping information for the global shipping market, including publishing the China Containerized Freight…

08 Apr 2019

Satisfaction in Container Transport Declines

The level of satisfaction regarding container carriers among exporters, importers, and freight forwarders reduces marginally, according to the third annual shipper satisfaction survey of Drewry and the European Shippers’ Council (ESC).The joint ESC and Drewry survey reveals that the 249 shippers and forwarders who took part in the survey rated the service of container shipping lines with a score of 3.1 on average (which is 0.1 lower than last year) on a scale of 1 (very dissatisfied) to 5 (very satisfied).Customer satisfaction was reported least favourable for clarity of prices and surcharges, transit times, and reliability of booking/cargo…

03 Jul 2018

Hamburg Süd “Top Ranked Carrier” For Third Time in a Row

Hamburg Süd has been a reliable and efficient partner of US shippers of agricultural and forestry products for many years. For its outstanding performance, it was recently honored as “Top Ranked Carrier” for the third year in a row by the Agriculture Transportation Coalition (AgTC), the largest association of exporters of agricultural and forestry products in the United States. The award ceremony was held in mid-June. “Hamburg Süd won’t become complacent just because of the success it has seen so far,” says Jürgen Pump, Senior Vice President of Hamburg Süd North America, Inc. “We are consistently working to improve the services we offer to meet the industry-specific requirements of our customers. AgTC conducts an annual survey among its member companies to determine the award winners.

28 Jun 2018

Customers Not Happy with Service Quality of Ocean Carriers

The service provided by container shipping lines has deteriorated since 2016 and is now seen by exporters, importers and freight forwarders as more problematic, according to the second annual shipper satisfaction survey of Drewry and the European Shippers’ Council (ESC). The joint ESC and Drewry survey reveals that the 400 shippers and forwarders who took part rated the service of container shipping lines with a score of 3.2 on average on a scale of 1 (very dissatisfied) to 5 (very satisfied). There were different levels of satisfaction for 16 different carrier activities reviewed in the survey. Satisfaction with documentation accuracy scored 3.4…

11 Apr 2017

Quality of Ocean Carriers “Poor to Average”

The service provided by container shipping lines is rated as poor to average and has deteriorated in the past year, according to a survey of exporters, importers and freight forwarders conducted jointly by Drewry and the European Shippers’ Council (ESC). The ESC and Drewry contacted several hundred shippers and forwarders from all over the world in March 2017 and asked them how satisfied they were with 16 price and non-price related attributes of the services provided by ocean carriers. The survey also looked into areas most in need of improvement and how quality varies by type of carrier. On a scale of 1 (very dissatisfied) to 5 (very satisfied), customers on average did not rate carriers higher than 3.3 for any of the 16 service attributes, the survey showed (see chart).

01 Jul 2016

OOCL Tops the Chart in Reliability

According to the latest Carrier Performance Insight, produced by Drewry Supply Chain Advisors,  the most reliable carrier in May was Orient Overseas Container Line (OOCL), which had an on-time reliability average of 81.1%, closely followed by niche carrier Wan Hai at 81.01%. Taiwanese container line Evergreen ranked third with a score of 80.3%. The report shows that ocean carriers achieved a six-month high for liner service reliability in May. The on-time average of 76.0 per cent for the 10 trades covered was a 4.1 point improvement on April, representing the third straight month-on-month rise, the American Journal of Transportation reported.

29 Jun 2016

Six-Month High for Service Reliability

Ocean carriers achieved a six-month high for liner service reliability in May, according to Carrier Performance Insight, the online schedule reliability tool provided by Drewry Supply Chain Advisors. The on-time average of 76.0% for the 10 trades covered was a 4.1 point improvement on April, representing the third straight month-on-month rise. Along with the better on-time performance so to there was an improvement for the average deviation from the expected arrival at port, which came down from 0.9 days in April to 0.8 days in May, the lowest it has been since December 2015. Eight of the 10 routes covered recorded month-on-month increases in May, the exceptions being Asia-Africa, down by 11.9 points to 772.5%, and Asia-South America that dropped by 1.5 points to 75.7%.

13 May 2016

Shipping Alliances Demand Aggressive Oversight -FMC Chairman

Photo: China COSCO Shipping

The restructuring of the ocean carrier alliance system, triggered by merger and acquisition activities by shipping companies, is a logical business development, but if not carefully monitored and regulated, could also represent a move toward reduced services for shippers, said Mario Cordero, Chairman of the Federal Maritime Commission (FMC). Cordero articulated this concern during remarks he made at the 2016 International Trade Symposium hosted by the Virginia Maritime Association in Norfolk. Cordero participated on a panel entitled Ocean Carrier Mergers & Acquisitions.

21 Apr 2016

Liner Reliability Bucks Downward Trend

Ocean carriers bucked a five-month downwards trend by improving container service reliability in March, according to Carrier Performance Insight, the online schedule reliability tool provided by Drewry Supply Chain Advisors. The average on-time performance in March gained 5.5 points against February to reach 68% with an average deviation from the expected arrival at port of 1.0 days. The improvement seen in March was expected as services returned to closer to operational normality after Chinese New Year in February when carriers tinkered with ever more void sailings to mitigate weaker demand. Indeed, eight of the 10 trades covered reported monthly improvements in reliability with the biggest seen in the Asia-Oceania and Europe-Middle East trades…

20 Apr 2016

Liner Reliability Bucks Downward Trend - Drewry

Ocean carriers bucked a five-month downwards trend by improving container service reliability in March, according to Carrier Performance Insight, the online schedule reliability tool provided by Drewry Supply Chain Advisors. The average on-time performance in March gained 5.5 points against February to reach 68% with an average deviation from the expected arrival at port of 1.0 days. The improvement seen in March was expected as services returned to closer to operational normality after Chinese New Year in February when carriers tinkered with ever more void sailings to mitigate weaker demand. Indeed, eight of the 10 trades covered reported monthly improvements in reliability with the biggest seen in the Asia-Oceania and Europe-Middle East trades…

16 Dec 2015

Drewry: Container Reliability Stable in November

Containership reliability was broadly unchanged in November as the average on-time performance across all trades slipped by just 0.8 percentage points against October to 77.2%, according to Carrier Performance Insight, the online schedule reliability tool provided by Drewry Supply Chain Advisors. Six of the 10 trades covered recorded month-on-month on-time improvements in November, but worse performances in each of the three East-West trades and in the Asia-South America route – the only North-South trade to decline – dragged down the overall reliability performance. The average deviation from the sailing schedule was 0.8 days. Eight of the 19 “Top 20” carriers measured scored an average on-time performance of 80% or higher in November.

16 Dec 2015

Drewry: Container Reliability Stable in November

Drewry containership reliability by trade, November 2015 (Source: Drewry Carrier Performance Insight)

Containership reliability was broadly unchanged in November as the average on-time performance across all trades slipped by just 0.8 percentage points against October to 77.2 percent, according to Carrier Performance Insight, the online schedule reliability tool provided by Drewry Supply Chain Advisors. Six of the 10 trades covered recorded month-on-month on-time improvements in November, but worse performances in each of the three East-West trades and in the Asia-South America route – the only North-South trade to decline – dragged down the overall reliability performance.

19 Nov 2015

Drewry: Container Service Reliability Falls

Containership reliability took a small step backwards in October as the average on-time performance across all trades reached 77.9%, according to Carrier Performance Insight, the online schedule reliability tool provided by Drewry Supply Chain Advisors. The latest result is based on reliability across 10 deep-sea container trades, instead of the three East-West trades as was previously measured up to and including September 2015, when the aggregate on-time result was 79.9%. The expanded coverage is part of an upgrade to Drewry’s Carrier Performance Insight, which now covers 69 ports and 809 port pairs, and also includes new functionality to download data from the monthly release in both Excel and PDF formats.

19 Aug 2015

Liner Reliability Slips for First Time in 6 Months

Source: Drewry Carrier Performance Insight (http://cpi.drewry.co.uk)

Breaking a run of six consecutive months of improvement, container service reliability across the three main East-West trades declined in July, falling by 4.0 percentage points from June to 73.3%, according to Carrier Performance Insight, the online schedule reliability tool provided by Drewry Supply Chain Advisors. The latest overall monthly performance was the result of lower reliability scores in the Asia-Europe and Transpacific trades, although service punctuality for the far smaller Transatlantic route was raised to a new data series high.

22 May 2015

Carrier Schedule Reliability Improves in April

Transport consultant Drewry’s Carrier Performance Insight (CPI) for April records 67.6%, up by 4.1 percentage improvement on the previous month in the aggregate reliability of ships on the main Asia-Europe, transpacific and transatlantic trades. The previous best since Drewry’s new data series started in May 2014 was achieved in October last year (64.3%) after which the industry struggled to cope with heavy port congestion on the US West Coast and the implementation of new alliance partnerships and services. Drewry attributes the upswing to a return to “normal” operations at US west coast ports after the agreement of a new labour contract, and the bedding in of the new and upgraded vessel sharing alliances.

20 May 2015

Containership Reliability Reaches New High

Photo: Maersk Line

Container service reliability reached a data-series high in April with the aggregate on-time performance for the three key East-West trades rising to 67.6%, up by 4.1 percentage points on March, according to Carrier Performance Insight , the online schedule reliability tool provided by Drewry Supply Chain Advisors. The previous best since Drewry’s new data series started in May 2014 was achieved in October last year (64.3%) after which the industry struggled to cope with heavy port congestion on the US West Coast and the implementation of new alliance partnerships and services.

18 Apr 2015

Liner Service Reliability Jumps to 64%

According to Drewry Supply Chain Advisors, liner shipping service reliability on the three East-West trades showed an aggregate on-time performance of 64% in March - a five-month high. According to Carrier Performance Insight, the online schedule reliability tool provided by Drewry, this was 8.5% up on the February figure - and the second best aggregate since the new data series begun last May. The latest result represents an 8.5 percentage point gain over February and is the second best average (after October 2014) since the start of the new data series in May 2014. Drewry attributed the improvement to better services on the Asia-Europe trade and slowly improving congestion conditions after the labour go-slow on the US West Coast was settled.

18 Mar 2015

Carrier On-Time Percentage Increased in Feb

    (Image courtesy of Drewry)

The on-time percentage of liner services improved slightly in February, but the ships that missed their berthing window missed it by a wider margin due in large part to labor strife at West Coast U.S. ports,  according to this month's Carrier Performance Insight from Drewry. 55% of ships in the three key East-West trades arrived within +/- 24 hours from the advertised ETA, up 6.6% against January’s historic low of 49%. The average deviation from the ETA to actual arrival, however, extended from 1.9 days in January to 2.1 days in February.

01 Jul 2014

Spectre of European Container Port Congestion: Analysis

The North European ports of Rotterdam and Hamburg are experiencing significant congestion, an echo of the issues last seen around the world during the boom of the early/mid 2000s – before the global financial crash took over. The causes of the current congestion are numerous, but poor carrier schedule reliability is high on the list. Are these port congestion problems just temporary, or indicative of a new paradigm for the industry? Drewry Maritime Research considers possibilities in their latest 'Container Insight Weekly'. The current congestion difficulties  of Rotterdam and Hamburg are partly because terminal capacity is being affected by work to upgrade existing facilities (such as installing new cranes at the ECT Delta terminal) and also because…

20 Aug 2014

UTi Worldwide, Ansell Name Safmarine Partner of the Year

UTi Worldwide Inc., a global supply chain services and solutions company, together with its client, Ansell Limited, named Safmarine its "Partner of the Year" for 2013-2014 during their annual Ocean carrier performance review meeting in July. The award recognizes the strength of Safmarine’s relationship with UTi Worldwide and Ansell Limited. UTi and Ansell jointly selected Safmarine as a global ocean partner as part of their Strategic Ocean freight Partnership program. Ansell’s relationship with UTi now enters its 10th year. "Safmarine proved to be our most supportive ocean carrier, in terms of their understanding of what we need in a logistics partnership. Safmarine has consistently delivered reliable service," said Andrew Gillespie, Ansell's director of global logistics.

24 Oct 2013

Maersk & New Containership Economics 101

(Images courtesy Maersk)

Capacity management is firmly on the minds of Maersk executives as the largest container ships in the world steam into service. Photographs of Maersk Line’s 18,000 TEU ships are flooding in from ports around the world as the carrier phases its giant new vessels phase into the AE10 string between Asia and North Europe. It’s a “Where’s Waldo” with maritime characteristics. Shanghai, Ningbo, Yantian, Hong Kong, Tanjung Pelepas, Rotterdam, Aarhus, Gdansk – the giant Triple-E Class…

20 Nov 2013

Container Reliability Declines for Third Consecutive Quarter

Drewry’s Carrier Performance Insight report, just published, revealed a disappointing drop in performance for both ship-level and container-level reliability Key Performance Indicators (KPIs) in the third quarter. Containership reliability dipped below 70% for the first time since the beginning of 2012 as weaker performances in the Asia trades to and from Europe and the Middle East/Indian Subcontinent contributed to a quarter-on-quarter decline of 1.4 percentage points to 69.5%.

09 Dec 2014

Maersk, Hamburg Sud Lead Reliability Rankings

Aggregate Schedule Reliability of Top 20 Container Carriers, Source: Drewry’s Carrier Performance Insight

Maersk Line and Hamburg Sud are ranked as the two most reliable container shipping carriers, according to performance rankings published in the new online version of the Carrier Performance Insight (http://cpi.drewry.co.uk) published by shipping consultancy Drewry. Maersk Line and Hamburg Süd were by far the most reliable carriers in the three months to October 2014 with overall on-time performances of 80.4% and 78.5% respectively. The next best performing carrier was Cosco at 69.9%…