Customer Service News

Ocean Network Express (ONE) has opened a West Asia Regional Headquarters in Dubai. The move aims to expand ONE's growth in the rapidly developing markets of the Indian Subcontinent, Middle East and East Africa.The West Asia Regional Headquarters office will serve as ONE’s central hub across the region, encompassing functions such as commercial activities, customer service, and digitization. It will also house a team dedicated to developing regional trade partnerships and exploring…

Angela Chao, chair and CEO of the Foremost Group, has died in a car accident, the New York-headquartered dry bulk shipping company announced on Monday.Angela Chao was an experienced and well-respected shipping executive, having worked her way up through several leadership positions at the company founder by her father, Dr. James S.C. Chao, with her mother, the late Ruth Mulan Chu Chao, in 1964.Before joining Foremost Group in 1996, Angela Chao worked in the mergers and acquisitions department of Smith Barney…

Singaporean shipbuilder Penguin International Limited last week held a ceremony marking the delivery of a milestone vessel.The 40-meter aluminum crewboat, Pelican Breeze, is noteworthy for being Penguin's 100th newbuild vessel powered by Cat C32 ACERT main propulsion engines and Cat C4.4 auxiliary generators."Back in 2014, almost two decades after we built our first ship, we took our first step with Caterpillar and Tractors Singapore with our first Cat C32-powered vessel, which was only our 95th newbuild at the time," said Penguin's managing director, James Tham.

Merja Kallio-Mannila has been appointed as Head of Group Sales, Customer Service and Marketing as of January 1, 2024. Kallio-Mannila also continues as the Head of Sales and Customer Service Finland.Kallio-Mannila has been a member of Finnlines’ Executive Committee since January 2022. She joined Finnlines in 2001 and has since then held several key management positions, most recently as a Deputy Head of Group Sales, Customer Service and Marketing. She succeeds Staffan Herlin, who…

Fairbanks Morse Defense (FMD), a portfolio company of Arcline Investment Management, has acquired single-source metalworking supplier Samtan Engineering Corporation based in Malden, Mass. Samtan’s metalworking services expand FMD’s portfolio with shearing, punching, forming, machining, fabrication and assembly capabilities.“Our acquisition of Samtan Engineering Corporation allows Fairbanks Morse Defense to continue delivering value far beyond the cost of our services through the seamless integration of metal-stamped products and machine shop services,” said FMD CEO George Whittier.

Orient Overseas Container Line (OOCL) has reported that there is a suspicious investment software in the market that is using the OOCL logo without authorization.The software claims to offer high returns on investments. However, OOCL has no connection or affiliation with the software or its developers.In a statement warning its clients, OOCL says: “We do not endorse or recommend it in any way.“OOCL does not offer any investment product or service via any channel and we urge you…

Defense contractor Fairbanks Morse Defense (FMD), a portfolio company of Arcline Investment Management (Arcline), has acquired American Fan, a axial and centrifugal fan manufacturer based in Fairfield, Ohio.“Now more than ever, Fairbanks Morse Defense remains committed to expanding our growing array of OEM equipment to ensure that our fleet is always mission-ready,” said George Whittier, FMD CEO. “American Fan has a long track record of delivering high-quality products to the U.S.

Furetank and Algoma Central Corporation announced further expansion of their FureBear joint venture with orders for two additional vessels. The two ships will be constructed at China Merchants Jinling Shipyard in Yangzhou, China, with delivery expected in second and third quarters of 2026.The new order for Vinga series vessels grows the FureBear joint venture to a total of 10 intermediate product tankers under construction, with the first vessel slated for delivery in the first quarter of 2024.

Transport Nanuk inc. and the NEAS Group Inc. ("NEAS") (Nunavut Eastern Arctic Shipping Inc./Nunavik Eastern Arctic Shipping Inc. /NEAS Inc.), marine services providers specializing in Eastern Arctic marine resupply, announced the appointment of Daniel Dagenais as president and chief executive officer, effective October 10, 2023. A seasoned maritime executive, Dagenais will bring his strategic mindset and strong operational knowledge to the NEAS Group. Dagenais will replace Suzanne Paquin, who announced her decision to retire."We are pleased to welcome Mr. Dagenais to the NEAS Group," said Leo Charriere, chairman of the board of Transport Nanuk inc., managing partner of NEAS Group Inc.

David Clark Company is best known within the marine market for its wireless and digital headset workboat crew communication systems – the Series 9900 Wireless Marine Headset System and the Series 9100 Digital Marine Headset System. The company has over 20 years of experience designing and manufacturing boat crew communication solutions for a variety of workboats, e.g., patrol boats, fire/rescue craft, and offshore service vessels.But you may not know that David Clark Company started…

U.S. based shipping and logistics company Crowley announced it has acquired Tamarind Consolidated, a logistics services company serving the U.S. to the British Virgin Islands.The acquisition will transition Tamarind’s operations and services, including warehousing and non-vessel operating common carrier (NVOCC) services, to Crowley. According to Crowley, the expansion complements its existing maritime and logistics solutions and will expand solutions for customers in Virgin Gorda and surrounding BVI locations.

Commercial engine distributor Laborde Products announced it has appointed Michael Murzi, Jr. as its new marine sales manager. Murzi brings with him over 10 years of experience in the marine industry and over 30 years of experience in sales, customer service and business development.Murzi has held various senior sales roles throughout his career and has a proven track record of developing successful sales strategies, managing key accounts, and aggressively driving revenue growth.

Cox Marine, the manufacturer of the CXO300 diesel outboard engine, announced an expanded contract with U.S.-based distributor and Cox investor, Ring Power, to cover additional regions as the exclusive distributor. The Florida-based company is increasing its territories beyond the state of Florida and the Caribbean to include Georgia, North Carolina, and South Carolina, as well as Bermuda.Appointed by Cox Marine in 2019, Ring Power has a growing order book and is also hiring a team of qualified technicians and a skilled sales team to support the Cox Marine operation in the region…

Effective January 1, 2023, Michael Paterson joins as new Managing Director for Svitzer UK, replacing Kasper Karlsen who has acted as interim MD since June. Paterson joins Svitzer from a role as Operations Director at Govia Thameslink Railway (GTR), with a history in maritime gained from 26 years in the Royal Navy. Managing Director of Svitzer Europe, Lise Demant, said, “Michael will be a huge asset for Svitzer Europe. He is a proven business leader with a real passion for people as well as the maritime industry.

Underwater foul-release coatings company Propspeed announced it has hired Chris Myers as Vice President of Sales Americas. In his new position, Myers is tasked with directing Propspeed’s sales efforts across the Americas, as well as growing and supporting Propspeed’s network of partner boat yards, marinas, applicators and distributors.A marine industry insider for nearly two decades, Myers he has been professionally involved in all aspects of the field, including stints with boat and product manufacturers, holding positions predominantly in sales and finance.

Tuscaloosa, Ala.-based barging company Parker Towing Company on Tuesday announced it has acquired Baton Rouge, La.-based tank barge operator General Marine Services (GMS).GMS operates a fleet of liquid tank barges and towboats and provides services to customers in the refining industry. For Parker Towing the acquisition expands its tank barge division and fits into its strategy to continue to diversify and grow from a traditionally dry cargo carrier, the company said. “Gene Moore and GMS have a long-standing reputation of providing high-quality service to its customers.

Eastern Shipbuilding Group, Inc. (ESG) announced the completion of the third and final Ollis Class Staten Island Ferry for the City of New York Department of Transportation (NYCDOT) Staten Island Ferry Division. Yesterday, the Dorothy Day, Hull 221, departed ESG’s Port St. Joe Shipyard passenger ready with the U.S. Coast Guard Certificate of Inspection and the ABS Class Certificates in hand.“It has been an honor for our company to build the three Ollis Class Staten Island Ferries…

Thordon Bearings’ Egyptian distributor and integrated services provider Nefertiti Marine has commissioned the water lubricated Thordon SXL propeller shaft bearings installed aboard the 24,112gt ferry Daleela.The 1991-built, 400-passenger capacity RoPax, owned by El-Etehad International and chartered to Scandro Holdings, began operations on the revived Piraeus–Limassol route in June 2022 following an extensive refit in the floating dock operated by the Suez Shipyard in Egypt.Nefertiti Marine supplied a total of 14 Thordon SXL forward…

Ahead Sanitation Systems, Inc. is fast becoming a leading manufacturer and distributor of marine sanitation systems, products and supplies after more than two decades serving the industry. Those looking can find an Ahead Tank somewhere across all seven seas and most major rivers and lakes in between.Winton I. Rebouche, Jr., known to friends and customers as Boo Boo, is the founder and sole owner of the Broussard, La.-based company. In the late ’80s, Boo Boo worked selling pipe…

Cashman Equipment Corp. (CEC), global provider of ocean deck barges and marine equipment, has been awarded ISO Certification for its systems and processes under ISO 9001:2015. CEC’s ISO 9001:2015 certificate (#US017132) was issued by Bureau Veritas Certification (BV).ISO 9001:2015 is a globally recognized quality management standard developed and published by the International Organization for Standardization (ISO). This standard is based on several quality management principles including a strong customer focus…

Diesel outboard engine specialist Cox Marine announced it ahs appointed marine industry specialist Harry Heasman as its Sales Director for Europe, the Middle East and Africa (EMEA).The new regional position strengthens the company’s focus on wholesale activity within EMEA as it builds a global sales structure for the CXO300 diesel outboard engine.Bringing over a decade of experience working, Heasman has been immersed in the U.K. sailing scene from a young age and now cruises in the Solent on both power and sail vessels.Effective immediately…

On June 24, Ingram Marine Group held a special christening ceremony for four vessels: M/V Capt. Roy Daniels, M/V Randy Hooper, M/V Debbie L. Owen and M/V Harold B. Warren. The M/V Debbie L. Owen and M/V Capt. Roy Daniels are new builds. The M/V Randy Hooper and M/V Harold B. Warren are refurbished vessels.“The people we are honoring today are a testament to the kind of company we’ve worked hard to build. They really represent the ‘Ingram Way’ which is why it is so fitting to christen some of our vessels in their honor…

A.P. Moller-Maersk's towage operator Svitzer announced it will merge its U.K. North and U.K. South clusters into one unified team, in a move targeting greater operational efficiency and service delivery across the region."Like most businesses, Svitzer has been affected by the global COVID-19 pandemic and the war in Ukraine. In the U.K. specifically, Svitzer also faces the effects of Brexit, increased competition and continuously developing customer demands, all of which increase the need for regional alignment," the company said in a press release.