Customer Service Center News

A.P. Moller-Maersk's towage operator Svitzer announced it will merge its U.K. North and U.K. South clusters into one unified team, in a move targeting greater operational efficiency and service delivery across the region."Like most businesses, Svitzer has been affected by the global COVID-19 pandemic and the war in Ukraine. In the U.K. specifically, Svitzer also faces the effects of Brexit, increased competition and continuously developing customer demands, all of which increase the need for regional alignment," the company said in a press release.

To mitigate the impact caused by the partial lapse in appropriations and shutdown of National Maritime Center (NMC) operations, the following actions are being taken:Merchant Mariner Credentials (MMC) (National Endorsements only) and Medical Certificates that expired in December 2018 or expire in January 2019 are extended as valid until March 31, 2019. Print the attached letter and carry it with your credential.Additional Information (AI) letters, sent to mariners that expired in December 2018 or expire in January 2019 are extended to March 31…

Due to the partial government shutdown, the National Maritime Center (NMC) and all Regional Exam Centers (RECs) are closed until further notice.Customer walk-in service is suspended. Examinations and other REC appointments are cancelled, and REC appointment calendars are closed. Applications may continue to be e-mailed or mailed in and will be processed when the shutdown is over.The following limited operations will be maintained:The Customer Service Center call center is open from 8:00 a.m. to 6:00 p.m. EST, Monday through Friday. You may reach the call center at 1-888-IASKNMC (427-5662) and [email protected] NMC website will provide…

Resilience planning, Info Sharing Take Spotlight“Oh what a tangled web we weave, when first we practice to deceive.” That old chestnut gets turned on its head when it comes to port cyber security. It’s more like “Oh what a tangled web we’ve woven, so much harder to stop data stolen.”Ports today have the physical aspect of security pretty well nailed shut - gates, locks, fencing, alarms, cameras, drones, etc. As Chris Mason, Rajant Corp.’s director of sales for EMEA, notes, “Every…

Kalmar, part of Cargotec, broke ground on a Class A industrial build-to-suit project in North Charleston, S.C., with developer Landmark Enterprises on August 15, 2018. The new Customer Experience Center (CEC) will serve as a showroom, training facility, demonstration area and customer service center for Kalmar's North American mobile equipment business, including counterbalance and container handling products."The Kalmar sales team is eager to open this facility in the critical Charleston market," said Steve Cianci, Vice President, Mobile Equipment Solution Sales. "Once complete, we will have equipment staged for quick delivery, room to showcase new equipment and demonstrate our products for our dealers and end users alike.

The National Maritime Center (NMC) issued a notice stating it is closed due to the government shutdown. The NMC said it is authorized to maintain a small cadre of personnel to support national defense-related credentialing issues. Maintain the Customer Service Center call center: 1-888-IASKNMC (427-5662) and [email protected] will be monitored from 8 a.m. to 6 p.m. EST, Monday through Friday. Regional Examination Center (REC) and other NMC phone/e-mail addresses will not be monitored. Maintain the NMC website, keeping the industry up to date on its status via the website and all list servers. -Examination appointments are cancelled and must be rescheduled after the shutdown is lifted. Online scheduling is disabled.

Foss Maritime Company recently announced it will open a consolidated customer service center in Oregon in April 2016. The company's existing Portland office will be renovated and modernized to incorporate the best available customer service technologies, including a state-of-the-art telephony system, heightened cyber security, and enhanced dispatching and vessel tracking capabilities. "Consolidating customer service in our Columbia Snake River location will allow us to enhance both our service and our responsiveness," said Chris Wolf, Director of Customer Service at Foss. Today, Foss serves regional, national and international customers in ports along the Pacific seaboard, Hawaii and Alaska, as well as across the globe, with a service center in Washington and Oregon, and two in California.

Rear Admiral Paul Thomas is the Assistant Commandant for Prevention Policy overseeing three Coast Guard directorates: Inspections and Compliance, Marine Transportation Systems, and Commercial Regulations and Standards. The programs include waterways management, navigation and boating safety, ports and facilities, merchant mariner credentialing, vessel documentation, marine casualty investigation, commercial vessel inspections, and port state control. A longtime specialist in Marine Safety…

For the fourth consecutive year, Harris CapRock Communications has been ranked number one on The Independent Top Twenty listing by the World Teleport Association (WTA). The company also ranked fifth on The Global Top Twenty in 2014 based on total revenue and year-over-year growth. “The WTA’s annual December announcement serves as a definitive marker of the state of the industry and the direction of its leading service providers in the year to come,” said Tracey Haslam, president, Harris CapRock Communications. “With teleports on six continents, we provide service coverage to nearly any point on the globe. Harris CapRock’s teleports consistently meet the highest requirements for Department of Defense and National Institute of Standards and Technology compliance for confidentiality…

Captain Anthony Lloyd, Commanding Officer, U.S. Coast Guard National Maritime Center. Captain Anthony Lloyd is the Commanding Officer of the National Maritime Center (NMC). He assumed that position in September of 2010 after serving three years as the Coast Guard’s Program Manager for marine environmental response. The nationally-focused Officer in Charge of Marine Inspection (OCMI) tasked with implementing the Coast Guard’s Mariner Credentialing Program, the NMC, and the 20 field units under Lloyd’s direct control…

The Louisiana Department of Transportation and Development (DOTD) announced on May 8 that the St. Francisville/New Roads ferry service has resumed operations with a 35-car vessel. The ferry service had previously been running with a 17-car vessel until crews completed repairs to the fuel tank of the main St. Francisville/New Roads ferry, and the U.S. Coast Guard approved the ferry to return to service. The ferry will maintain its normal hours of operation from 5:00 a.m. to 9:00 p.m., seven days a week. Vehicle restrictions that were in place for the smaller vessel have been lifted. Before traveling, drivers can call the Toll-Free Ferry Information line at 1-888-613-3779 for the status of the ferry…

With effect from 1 January 2008, the Hamburg Süd shipping group will be replacing its brand "FANZL Fesco Australia New Zealand Liner Services" with the Hamburg Süd brand. Center. integrated them into the shipping group under the brand name FANZL. added value for its customers in its services. contact partners, address, telephone and fax numbers remain the same.

ShipServ (www.shipserv.com) now provides an end-to-end web-based procurement applications supporting both ship managers and suppliers in the maritime industry. After several months of testing and running real transactions with select beta customers, ShipServ opened for business on July 24, signing up ship managers and suppliers for its services. Based in San Francisco, ShipServ has offices in Oslo, Piraeus, Rotterdam, Washington, Copenhagen and a 24-hour, seven-day-a-week Customer Service Center in Wilmington, N.C., to assist in any transaction. ShipServ will soon open offices in Singapore and London. ShipServ's management team has more than 150 years of maritime experience at sea and ashore…