Legacy Customer Relationship Management News

ABB, the leading power and automation technology group, has signed a global agreement with Salesforce.com for sales and cloud-based services, offering more flexibility and real-time exchange of information in order to drive sales performance. The agreement will enable a new level of collaboration across ABB’s global sales and service teams as well as in interaction with customers and partners, through an open, shared ABB platform. The two companies will work together to improve and enhance the platform and to adapt the Salesforce solutions to the requirements of the Power and Automation industry. By cooperating with Salesforce, ABB will further improve customer and market intimacy, accelerate profitable growth and further step up service and response times for customers.