CLIA: Cruise Fleet Growth Continues
The Cruise Lines International Association (CLIA) -- the organization tasked with helping the world's cruise lines promote their ships -- reported cruise shipping fleet growth in 2002/03. In a year-end report the organization noted that 14 new vessels -- as well as three re-launched ships and several others introduced in late 2002 but having their inaugural sailing seasons in the new year -- will make 2003 another record year in the cruise industry. Bora Bora Cruises: The 226-foot, 2,677-ton, Tia Moana and Tu Moana are scheduled to begin sailing in the South Pacific in June. The ships are designed to sail to the heart of the Tahitian lagoons. Carnival Cruise Lines: The 110,000-ton, 2,974-passenger Carnival Glory launches year-round seven-day Caribbean service from Port Canaveral July 19.
NCV Uses Moore Stephens
Specialist cruise operator Norwegian Coastal Voyage has improved its booking management and customer satisfaction by installing new software tailor-made by Moore Stephens Consulting Limited. The system has recently been implemented in NCV’s New York office and has run successfully in the London office since 2003. NCV is a travel company that caters to the individual requirements of its customers. It delivers a range of package, tailor-made and group cruises to a variety of destinations and in a number of different price brackets. NCV’s previous system required clicking through different screens to build up components of a reservation; requiring customers booking even the most standard cruises to be on the phone for 15 minutes or more.
