Product Support Network News

Caterpillar announces the introduction of a secured intranet database for CAT dealers that enables Original Equipment Manufacturers (OEM's) the opportunity to provide CAT dealers with model specific information. The system also has the capability to electronically notify an OEM when a CAT dealer accesses this database to service their product. The benefits to OEM’s and their customers, allow OEM's to leverage the CAT worldwide product support network;ncrease communication and response time between the OEM's and CAT dealers. The CAT OEM SERVICE INTERLINK allows OEM's to provide the Caterpillar product support network with a complete range of product support information.