Marine Link
Friday, October 21, 2016

Cruise Ship Passenger 'Bill of Rights' Adopted

May 23, 2013

Cruise Lines International Association (CLIA) has approved "Cruise Industry Passenger Bill of Rights" detailing members' commitment to the safety, comfort & care of guests in a number of important areas.

The CEOs of CLIA North American member cruise lines are each immediately verifying in writing that they have adopted the Passenger Bill of Rights, which is a condition of membership in the Association. CLIA also will submit the Passenger Bill of Rights to the International Maritime Organization (IMO), requesting formal global recognition and applicability under the IMO's authority over the international maritime industry.  The Passenger Bill of Rights will be effective immediately for U.S. passengers who purchase their cruise in North America on CLIA's North American member cruise lines, regardless of itinerary.

International Cruise Line Passenger Bill of Rights:
   1.    The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master's concern for passenger safety and security and customs and immigration requirements of the port.
    2.    The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
    3.    The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.
    4.    The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
    5.    The right to a ship crew that is properly trained in emergency and evacuation procedures.
    6.    The right to an emergency power source in the case of a main generator failure.
    7.    The right to transportation to the ship's scheduled port of disembarkation or the passenger's home city in the event a cruise is terminated early due to mechanical failures.
    8.    The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
    9.    The right to have included on each cruise line's website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
    10.    The right to have this Cruise Line Passenger Bill of Rights published on each line's website.



Maritime Reporter Magazine Cover Oct 2016 - Marine Design Annual

Maritime Reporter and Engineering News’ first edition was published in New York City in 1883 and became our flagship publication in 1939. It is the world’s largest audited circulation magazine serving the global maritime industry, delivering more insightful editorial and news to more industry decision makers than any other source.

Maritime Reporter E-News subscription

Maritime Reporter E-News is the subsea industry's largest circulation and most authoritative ENews Service, delivered to your Email three times per week

Subscribe for Maritime Reporter E-News