Cruise Industry Adopts Passenger Bill of Rights

MarineLink.com
Thursday, May 23, 2013

Cruise Lines International Association (CLIA) has  announced that its Board of Directors approved the adoption of a Cruise Industry Passenger Bill of Rights detailing CLIA members' commitment to the safety, comfort and care of guests in a number of important areas.


The CEOs of CLIA North American member cruise lines are each immediately verifying in writing that they have adopted the Passenger Bill of Rights, which is a condition of membership in the Association. CLIA also will submit the Passenger Bill of Rights to the International Maritime Organization (IMO), requesting formal global recognition and applicability under the IMO's authority over the international maritime industry.  The Passenger Bill of Rights will be effective immediately for U.S. passengers who purchase their cruise in North America on CLIA's North American member cruise lines, regardless of itinerary.


CLIA and its member cruise lines are actively communicating the Passenger Bill of Rights to the public and cruise line guests. CLIA and its member lines will post the Passenger Bill of Rights on their respective websites, and CLIA has provided to its nearly 14,000 travel agent members materials to communicate the Passenger Bill of Rights to current and prospective customers looking to book a cruise.


"The Cruise Industry Passenger Bill of Rights codifies many longstanding practices of CLIA members and goes beyond those to further inform cruise guests of the industry's commitment to their comfort and care," said Christine Duffy, president and CEO of CLIA. "By formally adopting industry practices into a 'Passenger Bill of Rights,' CLIA is further demonstrating consistent practices and transparency across CLIA member lines. The cruise industry is committed to continuing to deliver against the high standards we set for ourselves in all areas of shipboard operations."


In addition to adopting the Passenger Bill of Rights, other recent and proactive initiatives by the cruise industry to focus on passenger safety, comfort and care include:
•    Establishment of an industry-wide Operational Safety Review in 2012 resulting in the adoption of 10 safety-related policies that were submitted to the IMO;
•    Launch of a Preparedness Risk Assessment in March 2013 to review and address redundancies related to power systems that provide essential services in the rare event of a loss of main power; and,
•    Successful completion in early April of a multi-day emergency drill involving authorities from the U.S. and Bahamian governments, led by the U.S. Coast Guard.

 

Maritime Reporter May 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Cruise Ship Trends

Overnight Cruise Ship Visits Suspended in White Bay

The New South Wales (NSW) Port Authority has suspended all overnight cruise ship visits to White Bay until the NSW Environment Protection Authority (EPA) has regulated

Star Clippers to Build Massive Square Rigger

Tall ship sailing specialist Star Clippers has announced that it has started building a fourth ship to add to its fleet of graceful square-riggers; its first new-build

Roxtec Sees Rise in Cruise Ship Repair Work

Manchester cable safety seal manufacturer Roxtec has reported increased demand for its cruise ship cable and pipe seals.   The firm has seen a 67 percent rise

News

Wage Row Between Argentine Crushers, Companies Reaches Crunch Point

Pressure grew on Friday for a resolution to wage talks between exporters and striking crushers in Argentina's Rosario grains hub, with another powerful union threatening

Kongsberg Contracted to Support FLNG Conversion

Kongsberg Maritime secures position in the LNG market with electrical and automation contract for Golar Hilli FLNG   Keppel Shipyard in Singapore and Black & Veatch in the U.

Statoil Awarded Licenses Offshore Nicaragua

Statoil informs it was today awarded four licenses offshore the Nicaraguan Pacific, covering an area of about 16,000 km2 in the largely unexplored Sandino Basin.

Maritime Safety

Mass. Maritime Taps McDonald as New President

EVP Fran McDonald tops a field of five; choice still must be approved by Massachusetts Board of Higher Education.   Pending a confirmation vote by the Massachusetts Board of Higher Education (BHE),

Thailand: 300 "boat people" Landed in Recent Weeks

Around 300 "boat people" have landed on Thailand's shores in recent weeks, Sek Wannamethee, director-general of the information department at Thailand's Foreign Ministry, said on Friday.

U.S.: China Placed Artillery on Reclaimed Island

The United States said on Friday that China had placed mobile artillery weapons systems on a reclaimed island in the disputed South China Sea, a development that Republican Sen.

 
 
Maritime Careers / Shipboard Positions Maritime Standards Naval Architecture Navigation Offshore Oil Pod Propulsion Salvage Ship Simulators Shipbuilding / Vessel Construction Sonar
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1433 sec (7 req/sec)