Cruise Industry Adopts Passenger Bill of Rights

MarineLink.com
Thursday, May 23, 2013

Cruise Lines International Association (CLIA) has  announced that its Board of Directors approved the adoption of a Cruise Industry Passenger Bill of Rights detailing CLIA members' commitment to the safety, comfort and care of guests in a number of important areas.


The CEOs of CLIA North American member cruise lines are each immediately verifying in writing that they have adopted the Passenger Bill of Rights, which is a condition of membership in the Association. CLIA also will submit the Passenger Bill of Rights to the International Maritime Organization (IMO), requesting formal global recognition and applicability under the IMO's authority over the international maritime industry.  The Passenger Bill of Rights will be effective immediately for U.S. passengers who purchase their cruise in North America on CLIA's North American member cruise lines, regardless of itinerary.


CLIA and its member cruise lines are actively communicating the Passenger Bill of Rights to the public and cruise line guests. CLIA and its member lines will post the Passenger Bill of Rights on their respective websites, and CLIA has provided to its nearly 14,000 travel agent members materials to communicate the Passenger Bill of Rights to current and prospective customers looking to book a cruise.


"The Cruise Industry Passenger Bill of Rights codifies many longstanding practices of CLIA members and goes beyond those to further inform cruise guests of the industry's commitment to their comfort and care," said Christine Duffy, president and CEO of CLIA. "By formally adopting industry practices into a 'Passenger Bill of Rights,' CLIA is further demonstrating consistent practices and transparency across CLIA member lines. The cruise industry is committed to continuing to deliver against the high standards we set for ourselves in all areas of shipboard operations."


In addition to adopting the Passenger Bill of Rights, other recent and proactive initiatives by the cruise industry to focus on passenger safety, comfort and care include:
•    Establishment of an industry-wide Operational Safety Review in 2012 resulting in the adoption of 10 safety-related policies that were submitted to the IMO;
•    Launch of a Preparedness Risk Assessment in March 2013 to review and address redundancies related to power systems that provide essential services in the rare event of a loss of main power; and,
•    Successful completion in early April of a multi-day emergency drill involving authorities from the U.S. and Bahamian governments, led by the U.S. Coast Guard.

 

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