European Ship Passengers Have Rights Too

Press Release
Monday, December 31, 2012

Europeans better protected legally when travelling by water from now onwards.

As from 31 December 2012, passengers travelling by sea will have the right to claim compensation for loss or damage in the event of accidents.

Passengers travelling by sea and inland waterways in the EU, and in particular disabled persons and persons with reduced mobility, will benefit from similar rights to those passengers travelling by air or by train. These new rights include:

 

  • Adequate and accessible information for all passengers before and during their journey, as well as general information about their rights in terminals and on board ships;
  • Adequate assistance such as snacks, meals, refreshments and, where necessary, accommodation up to three nights, with a financial coverage up to €80 per night in case of cancellation or delay at departure of more than 90 minutes;
  • Guaranteed choice between reimbursement or rerouting in case of cancellation or delay at departure of more than 90 minutes;
  • Compensation, between 25% and 50% of the ticket price, in situations of delay at arrival;
  • Non-discriminatory treatment and specific, free-of-charge, assistance for disabled persons and persons with reduced mobility, both at port terminals and on board ships, as well as financial compensation for loss of or damage to their mobility equipment;
  • Mechanisms to handle passenger complaints to be put in place by carriers and terminal operators;
  • Appointment of independent national bodies in charge of enforcing the regulation, where appropriate, through the application of penalties.

In addition, as from 31 December 2012, passengers involved in an accident when travelling by sea will have the following rights under EU law:

  • Financial compensation in case of death, personal injury, and loss of or damage to luggage, vehicles, and mobility or other special equipment;
  • Advance payment (within 15 days) to cover immediate economic needs in case of death or personal injury;
  • Direct recourse against the carrier's insurance provider in case of death or personal injury;
  • Right to receive appropriate and comprehensible information regarding the above rights prior to or –at the latest – upon departure.
     

Maritime Today


The Maritime Industry's original and most viewed E-News Service

Maritime Reporter July 2016 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Legal

Safety and Preparation on the Brownwater Radar

Weather Channel Forecasters are predicting a “near-average” hurricane season for 2016, but warn that an average season does not mean businesses and residents shouldn’t prepare for the worst.

China, Russia Navies to hold S. China Sea Drills

China and Russia will hold "routine" naval drills in the South China Sea in September, China's defence ministry spokesman Yang Yujun told a news conference on Thursday.

Damen Presents Decommissioning Vessels Concept

Damen Shipyards Group has announced its latest concept design: the Damen Decommissioning Series. The vessel will specialize in three core areas of the oil and gas

Passenger Vessels

Can Bandwidth Supply Keep up with Maritime Demand?

In the next few years, demand for bandwidth on the high seas will grow, in no small part due to technology that is making operations more efficient and keeping crews and passengers healthy,

Ferry Capability is More Than Managing an Asset

Ferry operations are extremely complex with a combination of inputs that will all impact the ferry’s ability to deliver effective operational capability – the asset

Summer Cruise to North Sea Oil Rigs Amazes Tourists

Bored with palm-fringed beaches and turquoise seas? Then the gigantic oil platforms of the North Sea beckon. The first ever "rig-spotting" cruise just ended off the coast of Norway,

Government Update

China, Russia Navies to hold S. China Sea Drills

China and Russia will hold "routine" naval drills in the South China Sea in September, China's defence ministry spokesman Yang Yujun told a news conference on Thursday.

India Govt, Cochin Shipyard Pact on FY17 Growth Targets

Cochin Shipyard Limited (CSL) has entered into a Memorandum of Understanding (MoU)  with the government of India for the ongoing fiscal under which targets agreed

Cambodia Urged ASEAN to Avoid Words That Escalate Tension

Cambodia advised a grouping of South East Asian nations to avoid using words that "would escalate tension between China and the Philippines" in a weekend statement,

 
 
Maritime Security Maritime Standards Naval Architecture Pipelines Pod Propulsion Port Authority Salvage Ship Repair Ship Simulators Sonar
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1147 sec (9 req/sec)