European Ship Passengers Have Rights Too

Press Release
Monday, December 31, 2012

Europeans better protected legally when travelling by water from now onwards.

As from 31 December 2012, passengers travelling by sea will have the right to claim compensation for loss or damage in the event of accidents.

Passengers travelling by sea and inland waterways in the EU, and in particular disabled persons and persons with reduced mobility, will benefit from similar rights to those passengers travelling by air or by train. These new rights include:

 

  • Adequate and accessible information for all passengers before and during their journey, as well as general information about their rights in terminals and on board ships;
  • Adequate assistance such as snacks, meals, refreshments and, where necessary, accommodation up to three nights, with a financial coverage up to €80 per night in case of cancellation or delay at departure of more than 90 minutes;
  • Guaranteed choice between reimbursement or rerouting in case of cancellation or delay at departure of more than 90 minutes;
  • Compensation, between 25% and 50% of the ticket price, in situations of delay at arrival;
  • Non-discriminatory treatment and specific, free-of-charge, assistance for disabled persons and persons with reduced mobility, both at port terminals and on board ships, as well as financial compensation for loss of or damage to their mobility equipment;
  • Mechanisms to handle passenger complaints to be put in place by carriers and terminal operators;
  • Appointment of independent national bodies in charge of enforcing the regulation, where appropriate, through the application of penalties.

In addition, as from 31 December 2012, passengers involved in an accident when travelling by sea will have the following rights under EU law:

  • Financial compensation in case of death, personal injury, and loss of or damage to luggage, vehicles, and mobility or other special equipment;
  • Advance payment (within 15 days) to cover immediate economic needs in case of death or personal injury;
  • Direct recourse against the carrier's insurance provider in case of death or personal injury;
  • Right to receive appropriate and comprehensible information regarding the above rights prior to or –at the latest – upon departure.
     
Maritime Reporter September 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Legal

St. Lawrence Seaway Workers Extend Strike Deadline

The union that represents workers on the St. Lawrence Seaway, the waterway that links the Great Lakes and the Atlantic Ocean, has extended a strike deadline to Monday at 5 p.

Total CEO: EU Must Fight US Crude Export Law

First major public appearance of new Total head; he challenges European politicians to fight US ban. The new head of French energy major Total challenged Europe to fight Washington over the U.

MHI to Change Name of Group Company

Effective November 1 Mitsubishi Heavy Industries, Ltd. (MHI) will change the name of its group company in Singapore from Mitsubishi Heavy Industries Engineering & Services Private Ltd.

Passenger Vessels

Ferry Unit SNCM to Seek Court Protection Next Week

France-Corsica ferry operator SNCM will file for court protection next week, a source close to the company told Reuters on Wednesday, which will clear the way for

Cruise Shipping: RCL's 'Quantum of the Seas' Delivered

First Ship of New Class for Royal Caribbean MEYER WERFT delivered the 167,800-gt cruise ship Quantum of the Seas to the U.S. cruise operator Royal Caribbean Cruises Ltd.

L-3 MSI Supplies Navigation for the Oasis Class

L-3 Marine Systems International (L-3 MSI) has been awarded a contract to provide its NACOS Platinum navigation system, including an integrated dynamic positioning system,

Government Update

St. Lawrence Seaway Workers Extend Strike Deadline

The union that represents workers on the St. Lawrence Seaway, the waterway that links the Great Lakes and the Atlantic Ocean, has extended a strike deadline to Monday at 5 p.

Delta "T" Hooks for Offshore Customer

Gaining further ground into the offshore crane market, Delta "T" Systems supplied Cranston Eagle hooks to crane manufacturer Appleton Marine, Inc.   These cranes

Libyan Government: Ports, Oil Fields Safe

Libyan oil ports and fields are safe and under government control, the country's interior minister said on Friday after visting the eastern Brega port. "This

 
 
Maritime Standards Navigation Pod Propulsion Port Authority Salvage Ship Electronics Ship Repair Ship Simulators Shipbuilding / Vessel Construction Sonar
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1244 sec (8 req/sec)