Ship Passengers Granted New Legal EU Rights

Press Release
Tuesday, December 18, 2012

A new European Union regulation gives passengers travelling by water improved rights to assistance in cases of cancelled or delayed departures.

Passengers travelling by water are set to enjoy improved rights to assistance in cases of cancelled or delayed departures as a new EU regulation on maritime passenger rights enters into force.. These passengers will now benefit from similar rights to those travelling by air and rail.

The EU regulation, which will apply to most cruise and ferry services operating within the EU, also provides disabled persons or those with reduced mobility the same rights and accessibility assistance when travelling by water, as they have in other transport sectors.

UK Shipping Minister, Stephen Hammond, said:

It is important that passengers receive protection across all modes of transport, enabling them to travel with increased peace of mind throughout the EU. While no one enjoys disruption to their travel plans, I am pleased that this new EU regulation will provide passengers with the right to assistance in cases of cancelled or delayed departures. I am also pleased that this new regulation provides disabled persons or those with reduced mobility the same rights and accessibility assistance when travelling by water, as they have in other transport sectors.
Most journeys run smoothly. On the rare occasions when things do go wrong, it is important that passenger complaints are taken seriously and dealt with effectively at the appropriate level. So in this respect, I am extremely grateful to all the bodies that have agreed to undertake voluntary complaint handling roles. This demonstrates collaborative working between government and industry at its best.

The EU regulation applies in respect of passengers travelling:

  • On ferry services where the port of embarkation is situated in the territory of an EU member state
  • On ferry services where the port of embarkation is situated outside the territory of an EU member state and the port of disembarkation is situated in the territory of an EU member state, provided that the service is operated by a union carrier. (‘union carrier’ means a carrier established within the territory of a member state or offering transport by a ferry service operated to or from the territory of a member state.)
  • On a cruise where the port of embarkation is situated in the territory of an EU member state
Maritime Reporter March 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Legal

Litigation Can Cost Shipbrokers an Arm & a Leg

A survey of London solicitors by specialist intermediaries insurer ITIC has highlighted the high cost of litigation for shipbrokers and others seeking judgment in the English courts,

Attestation / Endorsement services for seaman in UAE

The Maritime Administration of the United Arab Emirates has introduced services for the attestation of seaman contract and issuance of oil/chemical/gas tanker endorsement.

Concordia Captain Tried to Blame Wreck on Electrical Blackout

The captain of the Costa Concordia tried to persuade the crisis coordinator of the cruise line to pretend an electrical blackout had caused the shipwreck, a court was told on Monday.

Cruise Ship Trends

Cruise Industry Disappointed by Findings of Critical LMU Report

New research by the UK's Leeds Metropolitan University (LMU) claims the cruise industry is ignoring its responsibility to the environments and societies it visits.

New Orleans' Biggest Cruise Ship Departs on Inaugural Voyage

New Orleans’ largest year-round cruise ship, the 3,646- passenger 'Carnival Dream', has sailed on its inaugural 6-day cruise from New Orleans. The Port explains

Concordia Captain Tried to Blame Wreck on Electrical Blackout

The captain of the Costa Concordia tried to persuade the crisis coordinator of the cruise line to pretend an electrical blackout had caused the shipwreck, a court was told on Monday.

Ferries

Korean Ferry Sinking: Number Missing Increased Threefold

More than 300 people were missing after a ferry sank off South Korea, the coastguard said on Wednesday, with a three-fold increase in the number of passengers unaccounted

Rescue underway to assist sinking S. Korean ferry

A passenger ferry carrying about 470 people was listing badly off South Korea's southwest coast and had sent a distress signal, a Korean coast guard official said on Wednesday,

EBDG-designed aluminum ferry to be Constructed

Elliott Bay Design Group has designed a  steel hull, aluminum superstructure vessel which will be built  by Nichols Bros Boat Builders for Wahkiakum County.  The 115  ft.

 
 
Maritime Contracts Maritime Standards Offshore Oil Pipelines Port Authority Salvage Ship Electronics Ship Simulators Sonar Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0665 sec (15 req/sec)