Ship Passengers Granted New Legal EU Rights

Press Release
Tuesday, December 18, 2012

A new European Union regulation gives passengers travelling by water improved rights to assistance in cases of cancelled or delayed departures.

Passengers travelling by water are set to enjoy improved rights to assistance in cases of cancelled or delayed departures as a new EU regulation on maritime passenger rights enters into force.. These passengers will now benefit from similar rights to those travelling by air and rail.

The EU regulation, which will apply to most cruise and ferry services operating within the EU, also provides disabled persons or those with reduced mobility the same rights and accessibility assistance when travelling by water, as they have in other transport sectors.

UK Shipping Minister, Stephen Hammond, said:

It is important that passengers receive protection across all modes of transport, enabling them to travel with increased peace of mind throughout the EU. While no one enjoys disruption to their travel plans, I am pleased that this new EU regulation will provide passengers with the right to assistance in cases of cancelled or delayed departures. I am also pleased that this new regulation provides disabled persons or those with reduced mobility the same rights and accessibility assistance when travelling by water, as they have in other transport sectors.
Most journeys run smoothly. On the rare occasions when things do go wrong, it is important that passenger complaints are taken seriously and dealt with effectively at the appropriate level. So in this respect, I am extremely grateful to all the bodies that have agreed to undertake voluntary complaint handling roles. This demonstrates collaborative working between government and industry at its best.

The EU regulation applies in respect of passengers travelling:

  • On ferry services where the port of embarkation is situated in the territory of an EU member state
  • On ferry services where the port of embarkation is situated outside the territory of an EU member state and the port of disembarkation is situated in the territory of an EU member state, provided that the service is operated by a union carrier. (‘union carrier’ means a carrier established within the territory of a member state or offering transport by a ferry service operated to or from the territory of a member state.)
  • On a cruise where the port of embarkation is situated in the territory of an EU member state
Maritime Reporter November 2013 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Legal

U.S.& Iran Meet Ahead of Deadline for Atom Deal

U.S. Secretary of State John Kerry will meet Iran's foreign minister and the European Union foreign policy chief in Oman on Nov. 9-10 to discuss the Iranian

APM Terminals Organizes CSR Initiatives Under ‘I - Care’

APM Terminals Inland Services, South Asia continues to rollout its “I- Care” CSR master plan to help local communities in India improve their quality of life. Eye

J.Poulsen Shipping & Harren & Partner Join Forces

After having established Combi Lift as one of the leading companies within ocean transportation of heavy lift and project cargoes the owners, J. Poulsen Shipping

Cruise Ship Trends

Mitsubishi Exits Cruise Business; Books $357m Loss

Mitsubishi Heavy Industries, Ltd. (MHI) announced its decision to book an extraordinary loss from its cruise ship business in the company's consolidated financial

Partnerships Key to Caribbean Maritime Security

Planning and execution of port and maritime safety and security in Caribbean region is all about partnerships Maritime security and safety experts are meeting in Nassau,

Eurodam Tops in USPH Inspections

Holland America Line’s ms Eurodam achieved a perfect score of 100 on a recent routine United States Public Health (USPH) inspection conducted by the U.S. Centers for Disease Control and Prevention.

Ferries

U.S. Drillers Cut Rigs to Lowest since August

Energy companies have reduced the number of rigs drilling for oil in the United States to the lowest since August, shifting more rigs in favor of natural gas as crude prices dive,

Easing US Oil Export Ban Unlikey to Raise Gasoline Prices

A government study on Thursday essentially supported the notion that easing the decades-old restriction on exporting U.S. crude was more likely to lower than raise

Aquarius MAS with Marine Solar Power Installed on Delos

Eco Marine Power together with strategic partners has installed an Aquarius Management & Automation System (MAS) integrated with a marine solar panel array on-board the Blue Star 'Delos'.

 
 
Maritime Careers / Shipboard Positions Maritime Security Navigation Pipelines Pod Propulsion Port Authority Salvage Ship Electronics Ship Simulators Shipbuilding / Vessel Construction
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0762 sec (13 req/sec)