Ship Passengers Granted New Legal EU Rights

Press Release
Tuesday, December 18, 2012

A new European Union regulation gives passengers travelling by water improved rights to assistance in cases of cancelled or delayed departures.

Passengers travelling by water are set to enjoy improved rights to assistance in cases of cancelled or delayed departures as a new EU regulation on maritime passenger rights enters into force.. These passengers will now benefit from similar rights to those travelling by air and rail.

The EU regulation, which will apply to most cruise and ferry services operating within the EU, also provides disabled persons or those with reduced mobility the same rights and accessibility assistance when travelling by water, as they have in other transport sectors.

UK Shipping Minister, Stephen Hammond, said:

It is important that passengers receive protection across all modes of transport, enabling them to travel with increased peace of mind throughout the EU. While no one enjoys disruption to their travel plans, I am pleased that this new EU regulation will provide passengers with the right to assistance in cases of cancelled or delayed departures. I am also pleased that this new regulation provides disabled persons or those with reduced mobility the same rights and accessibility assistance when travelling by water, as they have in other transport sectors.
Most journeys run smoothly. On the rare occasions when things do go wrong, it is important that passenger complaints are taken seriously and dealt with effectively at the appropriate level. So in this respect, I am extremely grateful to all the bodies that have agreed to undertake voluntary complaint handling roles. This demonstrates collaborative working between government and industry at its best.

The EU regulation applies in respect of passengers travelling:

  • On ferry services where the port of embarkation is situated in the territory of an EU member state
  • On ferry services where the port of embarkation is situated outside the territory of an EU member state and the port of disembarkation is situated in the territory of an EU member state, provided that the service is operated by a union carrier. (‘union carrier’ means a carrier established within the territory of a member state or offering transport by a ferry service operated to or from the territory of a member state.)
  • On a cruise where the port of embarkation is situated in the territory of an EU member state
Maritime Reporter March 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Legal

Korean Prosecutors Raid Home of Ferry's Owner

Prosecutors investigating the fatal sinking of a South Korean ferry have raided the home of Yoo Byung-un, the head of a family that owns the Chonghaejin Marine Co.

Ship as Lifeboat Concept Disputed by ICV

A recent meeting at the National Transportation Safety Board in Washington, D.C. (attended by International Cruise Victims (ICV) Board representatives) discussed

BP Gulf Spill Trial Set For January

The high-stakes penalty phase of BP's trial over its role in the 2010 U.S. Gulf of Mexico oil spill will start next January, court officials said on Tuesday,

Cruise Ship Trends

Ship as Lifeboat Concept Disputed by ICV

A recent meeting at the National Transportation Safety Board in Washington, D.C. (attended by International Cruise Victims (ICV) Board representatives) discussed

NCL Spotlights Eco-Smart Cruising Program

On Earth Day, Norwegian Cruise Line NCL) celebrated key achievements from the past year that, as a part of its Eco-Smart Cruising program, help preserve the world's oceans.

Cruise Industry Highlights Environmental Efforts

In commemoration of Earth Day, Cruise Lines International Association (CLIA) today highlighted the extensive efforts of the cruise industry and CLIA member lines

Ferries

US Navy Completes Korea Ferry SAR Mission

With concurrence from South Korean commanders, the U.S. Navy amphibious assault ship USS Bonhomme Richard (LHD 6) is departing waters around Jindo, South Korea

BMT, Ares Deliver Luxury Passenger Ferries

BMT Nigel Gee (BMT), a subsidiary of BMT Group, and Ares Shipyard announced that the first two boats of a series of eight luxury passenger ferries destined for Qatar,

Questions Linger About Ill-Fated S.Korea Ferry's Owners

The company that owned the South Korean ferry which sank last week, killing possibly hundreds of people, sprang out of a shipping to cosmetics empire founded by

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Security Maritime Standards Naval Architecture Offshore Oil Pipelines Salvage Ship Repair Sonar
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0671 sec (15 req/sec)