OW Bunker Reduces Global Claims to 0.9%

Posted by Michelle Howard
Tuesday, May 13, 2014

Internal quality standard helps company meet global target of reducing claims to below 1% and set new industry benchmark for best practice.


OW Bunker has  announced that it has reduced global claims1 on physical products to 0.9% for Q1 2014.  This is down from an average of 1.6% in 2013.  
 


The company set a target of reducing global claims to below 1% when it introduced its own Global Quality Standard (GQS) at the end of 2012 to ensure the quality of products supplied by its physical operations on a global basis.  As part of the GQS, customers are provided with a specification analysis on physical product orders that is delivered prior to the usual testing procedures conducted by an external fuel oil analysis provider.  This ensures complete transparency in the physical distribution process.



Jan Christensen, Vice President, OW Bunker, Physical Division, said, “It is pleasing to see the steps that we have taken as a business come to fruition and begin to set new benchmarks for fuel quality within our industry. In addition to providing customers with peace of mind, it also reinforces how we, as distributors, can take more responsibility and control within the supply chain to manage risk, ensure operational efficiencies and deliver real value for money that goes beyond just the price of fuel oil.  As part of these efforts to help customers better manage the total cost of vessel ownership, we will continue to focus on developing industry-leading operations and integrating them into our global physical infrastructure and network.”



In addition to the GQS, OW Bunker has established a dedicated Quality Control Department, which has developed a technical system that analyses where potential issues may arise, who might be impacted, as well as any common trends.  This has enabled the company to build an operational and scalable system of real intelligence and value that facilitates insight and improves performance on a continual basis.  



As well as distributing products that are compliant with the latest ISO 8217 standards, and ensuring accuracy and clarity in Bunker Delivery Note (BDN) documentation, OW Bunker also ensures quality of physical products by taking full control of the blending process.  This includes always using advanced online blending skills, which negates the need for tank blending, and makes sure that air is not injected into products.  It also uses online technology to monitor fuel quality to ensure that the viscosity and density of the products supplied are within the appropriate specifications.  Both these methods also measure sulphur content very accurately.
 


Commenting on the announcement, Jens Maul Jørgensen, Chairman, International Bunker Industry Association (IBIA), said, “Not only are these impressive results in terms of claims reduction by OW Bunker, it is a good example of how bunkering companies can take responsibility for implementing new, practical measures that mitigate against the risk of off-spec fuels and increase accountability for ensuring quality.  IBIA’s objective is to help the industry to meet the serious challenge of off-spec bunkers, and work collaboratively with all stakeholders within the marine fuel supply chain to improve quality standards and professionalism at every level.  Part of this approach is to encourage transparency within the industry, and communicate “good practice” such as that developed by leading companies such as OW Bunker. We welcome this open approach about the significant work that is being done to reduce claims.”



1 A claim is classed, and logged when a customer approaches the company at any time prior to qualifying the claim. In over 50% of cases claims are proven invalid.   


 

Maritime Reporter October 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

World’s Largest Boxship is DNV GL classed

CSCL Globe, the world’s largest containership and the first of a series of five 19,100 TEU containerships ordered by China Shipping Container Lines (CSCL) in 2013,

New Players in Singapore Markets in OW's Absence

The downfall of a leading marine fuel supplier that prompted sellers to tighten credit terms in Singapore is skewing the post-OW Bunker jostle for market share

Japan Military Wants China "Crisis Management" Pact

Japan's highest-ranking military officer on Friday urged an early start to a "crisis management" mechanism with China amid conflicting claims to a group of tiny East China Sea islands.

Technology

Rolls-Royce Bags £12 mi Order from Myklebusthaug Management

Rolls-Royce has won a £12 million order to provide design, integrated power and propulsion systems and equipment for a highly advanced multipurpose service vessel

DNV GL “Modification Excellence Award” for Schiffahrt

Classification society DNV GL recognised that E.R. Schiffahrt has retrofitted seven ultra large container vessels to meet the highest energy efficiency standards

Kleven Wins New Yacht Contract

Norwegian ship builder Kleven has secured a new contract for a high specification, 116-metre long Expedition Support Vessel. The order is placed by Mr Graeme Hart,

Fuels & Lubes

Asia VLCC Rates Could Could Climb Even More

Owners see rates climb by nearly $22,000 per day; Rates could peak as more tonnage comes free. Rates for very large crude carriers (VLCCs) on key Asian routes

New Players in Singapore Markets in OW's Absence

The downfall of a leading marine fuel supplier that prompted sellers to tighten credit terms in Singapore is skewing the post-OW Bunker jostle for market share

Asian Airlines Pause Before Hedging on Fuel

Oil fell to four-year low of $72 on Thursday; Airlines hope the price will slip below $70 a barrel. Airlines in Asia-Pacific are holding off from hedging their

News

EU Regs on Ship CO2 Reporting Complicates IMO Agreement

ICS Concerned that EU will Preempt IMO CO2 Negotiations.   The global trade association for shipowners – the International Chamber of Shipping (ICS) – is disappointed

World’s Largest Boxship is DNV GL classed

CSCL Globe, the world’s largest containership and the first of a series of five 19,100 TEU containerships ordered by China Shipping Container Lines (CSCL) in 2013,

New Players in Singapore Markets in OW's Absence

The downfall of a leading marine fuel supplier that prompted sellers to tighten credit terms in Singapore is skewing the post-OW Bunker jostle for market share

 
 
Maritime Careers / Shipboard Positions Maritime Security Naval Architecture Navigation Pipelines Salvage Ship Electronics Ship Repair Ship Simulators Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.2865 sec (3 req/sec)