Costa Releases Details on Guest Reimbursement from Concordia Wreck

(Press Release)
Friday, January 27, 2012
Costa Crociere announced a compensation proposal for guests that have returned home after the Costa Concordia accident on January 13. 
This proposal is also the result of negotiations that Costa Crociere began with the consumer associations protecting guests’ interests, and with the support of multiple tourism/travel-industry associations. In Italy, the company has already reached an agreement with the National Council of Consumers and Users, a nationally representative organization.
The families of the deceased and guests who were injured and required medical treatment on site will be covered under a separate proposal that will take into account their individual circumstances.
The proposed compensation package for the guests who have returned home includes all of the following:
a lump sum of 11,000 Euros per person as indemnification, covering all patrimonial and non-patrimonial damages, including loss of baggage and personal effects, psychological distress and loss of enjoyment of the cruise vacation;
reimbursement of the value of the cruise, including harbour taxes;
reimbursement of the air and bus transfers included in the cruise package;
full reimbursement of travel expenses to reach the port of embarkation and to return home;
reimbursement of any medical expenses borne;
reimbursement of expenses onboard during the cruise.
According to the company, the compensation package is higher than the current indemnification limits that are provided for in international conventions and the laws currently in force. The 11,000 Euro lump-sum payment will be offered to all passengers, including non-paying children, regardless of their age.
Costa has also pledged not to deduct any amount paid by any insurance policy stipulated by the guests from this sum. In addition, the company will return all goods stored in the cabin safes, where retrieval is possible.
Costa Crociere has also pledged to provide a program for psychological assistance to any guests that request it. The company has further agreed to offer customers the ability to cancel any upcoming cruise booked before January 13, on any of its routes, without penalty through February 7, 2012.
Two dedicated operation units will handle the claims to ensure timely resolution. The payments will be credited by the company within seven days of receipt of the acceptance of the proposal. A dedicated e-mail address  and toll-free phone number will be provided to assist with inquiries.
Maritime Reporter September 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Cruise Ship Trends

Radio Holland Revamps Cruise Ship Bridge

Holland America Line’s cruise ship MS Noordam recently underwent a 10-day dry-dock period, during which it was fit with a customized bridge from Radio Holland. The

Saga Cruises Orders New Ships

Saga Cruises has placed an order for a new cruise ship to be built by Meyer Werft in Germany with the delivery date of Summer 2019.    The deal comes with an

US Coast Guard Medevacs Cruise Ship Passenger

A 68-year-old man who reportedly suffered a seizure was medevaced from a cruise ship 180 miles off of Southwest Pass, La., Sunday, the U.S. Coast Guard said.   Watchstanders


Teekay LNG Partners Declare Distribution

Teekay GP LLC, the general partner of Teekay LNG Partners L.P. has declared a cash distribution of $0.70 per unit for the quarter ended September 30, 2015. The

TMS Cardiff Gas Orders First LPG Carriers

TMS Cardiff Gas Ltd. has signed a contract with Hyundai Heavy Industries of Korea for the construction of two 78,700 cbm LPG carriers with the option to build another two.

Eletrobras says Compensation for Hydro Plants Could be $330 mln

Brazil's state-run utility Eletrobras said on Friday a report into six hydroelectric plants found the assets had a remaining value of 1.3 billion reais ($332

Maritime Contracts Maritime Standards Naval Architecture Navigation Pod Propulsion Salvage Ship Electronics Ship Simulators Shipbuilding / Vessel Construction Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1819 sec (5 req/sec)