Costa Releases Details on Guest Reimbursement from Concordia Wreck

(Press Release)
Friday, January 27, 2012
Costa Crociere announced a compensation proposal for guests that have returned home after the Costa Concordia accident on January 13. 
This proposal is also the result of negotiations that Costa Crociere began with the consumer associations protecting guests’ interests, and with the support of multiple tourism/travel-industry associations. In Italy, the company has already reached an agreement with the National Council of Consumers and Users, a nationally representative organization.
The families of the deceased and guests who were injured and required medical treatment on site will be covered under a separate proposal that will take into account their individual circumstances.
The proposed compensation package for the guests who have returned home includes all of the following:
a lump sum of 11,000 Euros per person as indemnification, covering all patrimonial and non-patrimonial damages, including loss of baggage and personal effects, psychological distress and loss of enjoyment of the cruise vacation;
reimbursement of the value of the cruise, including harbour taxes;
reimbursement of the air and bus transfers included in the cruise package;
full reimbursement of travel expenses to reach the port of embarkation and to return home;
reimbursement of any medical expenses borne;
reimbursement of expenses onboard during the cruise.
According to the company, the compensation package is higher than the current indemnification limits that are provided for in international conventions and the laws currently in force. The 11,000 Euro lump-sum payment will be offered to all passengers, including non-paying children, regardless of their age.
Costa has also pledged not to deduct any amount paid by any insurance policy stipulated by the guests from this sum. In addition, the company will return all goods stored in the cabin safes, where retrieval is possible.
Costa Crociere has also pledged to provide a program for psychological assistance to any guests that request it. The company has further agreed to offer customers the ability to cancel any upcoming cruise booked before January 13, on any of its routes, without penalty through February 7, 2012.
Two dedicated operation units will handle the claims to ensure timely resolution. The payments will be credited by the company within seven days of receipt of the acceptance of the proposal. A dedicated e-mail address  and toll-free phone number will be provided to assist with inquiries.

Maritime Today


The Maritime Industry's original and most viewed E-News Service

Maritime Reporter July 2016 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Cruise Ship Trends

New 'Mega Passenger Ship' for Star Cruises

Elomatic Ltd and Deltamarin Ltd have signed a tri-party engineering contract with shipbuilder MV Werften for the design of Star Cruises’ new Global Class “mega passenger ship,

Can Bandwidth Supply Keep up with Maritime Demand?

In the next few years, demand for bandwidth on the high seas will grow, in no small part due to technology that is making operations more efficient and keeping crews and passengers healthy,

Summer Cruise to North Sea Oil Rigs Amazes Tourists

Bored with palm-fringed beaches and turquoise seas? Then the gigantic oil platforms of the North Sea beckon. The first ever "rig-spotting" cruise just ended off the coast of Norway,

Finance

U.S. Awards $61.8 Mln for Port Projects

U.S. Transportation Secretary Anthony Fox today announced 40 awards totaling nearly $500 million in funding for the  FY 2016 Transportation Investment Generating Economic Recovery (TIGER) grants.

Moody's: Challenges Ahead for Asian Port Operators

Moody's Investors Service says lackluster global growth, weak commodity prices, high capital expenditure commitments and a liner industry struggling with overcapacity

Swiber Applies for Judicial Management Instead of Liquidation

Singapore oilfield services company Swiber Holdings Ltd said on Friday it has applied to place itself under judicial management instead of liquidation.   Swiber

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Standards Naval Architecture Navigation Offshore Oil Pipelines Salvage Ship Electronics Sonar
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0835 sec (12 req/sec)