Astrium Enhances Services in Singapore

MarineLink.com
Monday, April 08, 2013

Astrium Services upgraded its customer care, logistics and training facilities in Singapore. The upgraded Astrium Services customer care facilities now include tier one and two support, providing expert trouble-shooting and maintenance services to customers in the Asia Pacific region.

“Our global service is based on a ‘follow the sun’ strategy, so customers in any region including Asia Pacific can benefit from high levels of support at any time of the day,” said Eric Jan Bakker, Head of Sales Asia Pacific, Astrium Services. “With both tier one and tier two support available from our facilities in Europe, Singapore and in Houston, customers will experience improved technical support from a single organization that is now able to directly address any problem a customer may face with its communication systems – anywhere in the world.”

Astrium Services has also upgraded its logistics facilities for its Pharostar VSAT services in Singapore. There is now a comprehensive stock of VSAT equipment available, including main components such as a choice of Ku-band antennas, modems and routers, and the most common spare parts for VSAT systems.

“Through the wider stock items and improved procedures, we are able to deliver faster to customers in the Asia Pacific region and at a lower cost. This creates a competitive advantage that has already helped several customers in the region who required significant deliveries fast, in order to secure multi-vessel orders,” explains Bakker.

With training as a key requirement for Astrium Services Asia Pacific customers, the Singapore office has also implemented a number of improvements in this area. A dedicated training team has been formed and is ready to welcome customer personnel to the enhanced training facilities in Singapore, where extensive courses on connectivity services and value-added services are available. Technical training can also be organized at the premises of qualifying customers.

www.astrium.eads.net

Maritime Reporter March 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

Baltic Sea Freight Index Down on Lower Rates

The Baltic Exchange's main sea freight index, which tracks rates for ships carrying dry bulk commodities, fell on Wednesday, pulled down by a fall in rates across all vessel segments.

Blaze hits Mexico Oil Platform, 300 Workers Evacuated

Mexican state-run oil company Pemex said on Wednesday that it was fighting a fire on oil platform in Campeche Bay on the Gulf of Mexico, home to the country's biggest oil field,

Donjon-SMIT Relocating to Houston

Alexandria, VA- Donjon-SMIT, the unique provider of Oil Pollution Act of 1990 (OPA 90) Salvage and Marine Firefighting (SMFF) services established by Donjon Marine Co.

Marine Electronics

Radio Holland Wins Ahrenkiel Contract

Ahrenkiel Steamship GmbH & Co. KG and Radio Holland Germany GmbH, part of Imtech Marine, have agreed a long-term maintenance agreement for the entire Ahrenkiel Steamship fleet,

Maersk to Install Transas ECDIS on 100 Vessels

Maersk Line, the world's largest container company, has selected Transas Marine for ECDIS implementation on more than 100 vessels, Transas announced today. The

KVH Outlines Ship-to-Shore Connectivity

The next generation of connectivity between ship and shore will be dominated by the development of applications to help ship owners and managers reduce costs by enhancing operational efficiency,

Education/Training

BMT Partners with Aage Hempel

BMT SMART (BMT),  has announced  that Aage Hempel has become an accredited service partner.  This agreement will provide both organizations with the opportunity

Focus on Environment at Suny Maritime

The State University of New York Maritime College’s 140th Anniversary Speaker Series presented a panel discussion on March 26 in the College’s Maritime Academic Center.

Great Lakes Losing Ice

The Great Lakes Environmental Research Laboratory reports ice cover for all of the Great Lakes combined at around 52%, thanks to milder temperatures and gusty winds over the past several weeks.

Logistics

Baltic Sea Freight Index Down on Lower Rates

The Baltic Exchange's main sea freight index, which tracks rates for ships carrying dry bulk commodities, fell on Wednesday, pulled down by a fall in rates across all vessel segments.

BMT Partners with Aage Hempel

BMT SMART (BMT),  has announced  that Aage Hempel has become an accredited service partner.  This agreement will provide both organizations with the opportunity

SeaZip Takes Delivery of Damen Crew Suppliers

On 28 March, SeaZip Offshore Service named two new Damen Fast Crew Suppliers (FCS) 2610 at Damen Shipyards Gorinchem.   The two vessels, named SeaZip 3 and SeaZip 4,

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Security Maritime Standards Offshore Oil Pipelines Port Authority Ship Repair Sonar Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.2278 sec (4 req/sec)