Astrium Services upgraded its customer care, logistics and training facilities in Singapore. The upgraded Astrium Services customer care facilities now include tier one and two support, providing expert trouble-shooting and maintenance services to customers in the Asia Pacific region.
“Our global service is based on a ‘follow the sun’ strategy, so customers in any region including Asia Pacific can benefit from high levels of support at any time of the day,” said Eric Jan Bakker, Head of Sales Asia Pacific, Astrium Services. “With both tier one and tier two support available from our facilities in Europe, Singapore and in Houston, customers will experience improved technical support from a single organization that is now able to directly address any problem a customer may face with its communication systems – anywhere in the world.”
Astrium Services has also upgraded its logistics facilities for its Pharostar VSAT services in Singapore. There is now a comprehensive stock of VSAT equipment available, including main components such as a choice of Ku-band antennas, modems and routers, and the most common spare parts for VSAT systems.
“Through the wider stock items and improved procedures, we are able to deliver faster to customers in the Asia Pacific region and at a lower cost. This creates a competitive advantage that has already helped several customers in the region who required significant deliveries fast, in order to secure multi-vessel orders,” explains Bakker.
With training as a key requirement for Astrium Services Asia Pacific customers, the Singapore office has also implemented a number of improvements in this area. A dedicated training team has been formed and is ready to welcome customer personnel to the enhanced training facilities in Singapore, where extensive courses on connectivity services and value-added services are available. Technical training can also be organized at the premises of qualifying customers.