Astrium Enhances Services in Singapore

MarineLink.com
Monday, April 08, 2013

Astrium Services upgraded its customer care, logistics and training facilities in Singapore. The upgraded Astrium Services customer care facilities now include tier one and two support, providing expert trouble-shooting and maintenance services to customers in the Asia Pacific region.

“Our global service is based on a ‘follow the sun’ strategy, so customers in any region including Asia Pacific can benefit from high levels of support at any time of the day,” said Eric Jan Bakker, Head of Sales Asia Pacific, Astrium Services. “With both tier one and tier two support available from our facilities in Europe, Singapore and in Houston, customers will experience improved technical support from a single organization that is now able to directly address any problem a customer may face with its communication systems – anywhere in the world.”

Astrium Services has also upgraded its logistics facilities for its Pharostar VSAT services in Singapore. There is now a comprehensive stock of VSAT equipment available, including main components such as a choice of Ku-band antennas, modems and routers, and the most common spare parts for VSAT systems.

“Through the wider stock items and improved procedures, we are able to deliver faster to customers in the Asia Pacific region and at a lower cost. This creates a competitive advantage that has already helped several customers in the region who required significant deliveries fast, in order to secure multi-vessel orders,” explains Bakker.

With training as a key requirement for Astrium Services Asia Pacific customers, the Singapore office has also implemented a number of improvements in this area. A dedicated training team has been formed and is ready to welcome customer personnel to the enhanced training facilities in Singapore, where extensive courses on connectivity services and value-added services are available. Technical training can also be organized at the premises of qualifying customers.

www.astrium.eads.net

Maritime Reporter August 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

Shell CEO: US Should Export Oil, Embrace Global Markets

The head of energy company Royal Dutch Shell said on Tuesday that U.S. policymakers should lift the crude oil export ban because allowing the shipments would make global energy system more stable.

SUNY Maritime Takes the Ice Bucket Challenge

Taking full advantage of one of the summer’s hottest days, twelve administrators and staff at the State University of New York (SUNY) Maritime College today took the Ice Bucket Challenge,

Fraunhofer Researchers Improve Underwater Images

Videos and images of the submarine world are important for the maritime industry. Researchers from Fraunhofer IGD will show how underwater images can be improved

Marine Electronics

NavStation to Launch at SMM

Touch screen technology has transformed everyday life and now, thanks to Norwegian e-navigation specialist NAVTOR, it is set to revolutionize operations onboard busy vessel bridges.

Imtech Marine Nav/Com Partner for Groen OSV

The first newbuild ship in a series of three offshore support vessels (OSVS) for shipowner Groen (Scheveningen), 7-Oceans, was delivered at Damen Maaskant Shipyards in Stellendam,

MN 100: FloScan Instrument Co., Inc.

3016 NE Blakeley Street Seattle, WA 98105 Telephone: 206 524 6625 / 316 E-mail: joe.dydasco@floscan.com Website: www.floscan.com CEO/President: Chuck Wurster Number

Education/Training

SUNY Maritime Takes the Ice Bucket Challenge

Taking full advantage of one of the summer’s hottest days, twelve administrators and staff at the State University of New York (SUNY) Maritime College today took the Ice Bucket Challenge,

Firefighting at Sea Training Launched

Fighting a fire at sea is one of the greatest dangers facing seafarers. As a result, Videotel, a provider of maritime e-Learning and part of KVH Industries, Inc.

EU Warship Provides Seychelles CG Training

EU Naval Force Warship 'FGS Berlin' has conducted local maritime capacity building in the Seychelles informs EUCAP Nestor. Three Local Maritime Capacity Building

Logistics

Shell CEO: US Should Export Oil, Embrace Global Markets

The head of energy company Royal Dutch Shell said on Tuesday that U.S. policymakers should lift the crude oil export ban because allowing the shipments would make global energy system more stable.

Evergreen Upgrades its Intra-Asia Service Network

Evergreen Line announced it will partner with Mariana Express in launching a joint South China- East Malaysia (SEM) Service. The new initiative will give a boost

Logistical Scenario Analysis for Hydrodynamic Applications

To calculate the operability of the whole logistics chain, rather than only individual operations, MARIN has developed the hydrodynamic scenario analysis program ScenSim.

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Security Naval Architecture Navigation Offshore Oil Pod Propulsion Ship Simulators Shipbuilding / Vessel Construction Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1334 sec (7 req/sec)