Wightlink Ferries has announced it will be introducing the CarRes reservation and ticketing system.
The decision to replace the existing system was made to improve reliability as well as to enable the company to offer an improved booking service to customers. This investment is the latest development in a five-year capital program which has seen Wightlink investing over £50m in new ships and improved facilities at each of its ports which, along with this investment, will help the Company achieve its mission which is simply “to be the Preferred Choice of Operator for cross-Solent Travel’ and help position the Company firmly as “Part of Island Life.”
In addition to the core CarRes booking and ticketing functionality, the project will provide the opportunity to deploy the latest online booking technology (including a mobile optimized site in the future), the web based Business Intelligence module and the Carus port automation framework which will initially support the handheld embarkation scanners.
CarRes will be hosted within the Carus data center in Mariehamn, Finland and will be implemented during the coming months with an anticipated project completion by the end of 2013.