AlphaEye: Real-time Audio Visual Support
Alphatron Marine has introduced what it is calling “the next generation service communication tool”; AlphaEye aims to offer the capability to have an extra set of eyes “on board”, allowing for support specialists to be standing by 24/7 to solve any problem, globally and remotely.
With AlphaEye, the crew on board can directly call through a dedicated communication link via satellite from 128kb, 3G or 4G to reach an expert in the Alphatron Marine office. The device allows the remote expert to better experience the issues crews are facing through live audio and visual contact, and therefore provide improved assistance.
Besides supporting Alphatron Marine bridge navigation and communication equipment, the webeye and the shortside facilities can be utilized for all other remote assistance situations on board at vessels/platforms, even for medical situations.