Monico Inc. announced the promotion of Bill Dicken to Manager – Technical Support. Dicken will now be managing the day-to-day activities of the technical support department, which includes phone support, field service, and the completion of special configuration projects. Dicken brings 17 years of experience gained with Rolls Royce engines and 12 years of customer service in aviation gas turbine engines. He has, both at Rolls Royce and at Monico, provided technical, logistical and commercial support for high-profile customers while also maintaining high levels of customer satisfaction.