The business of lube and fluid supply is fiercely competitive and ever-changing, continually challenged to deliver more economical, environmentally and better performing product. Maritime Reporter spent some time with Carmen Pino, a West Point graduate and the Regional Operating Director, Castrol Offshore , to discuss his team’s strategy to grow its business. How would you describe your management philosophy? Pino I am very participative; I want to meet all of my people and the customers personally. At the same time, I set clear direction and boundaries.