Customer Service Solutions News

COSCON Selects CargoSmart’s Carrier IT Solutions

CargoSmart Limited, a shipment management software solutions provider that leverages big data for greater visibility and benchmarking, announced that COSCO Container Lines Co. Ltd. (COSCON) has started to implement CargoSmart’s online customer service and ocean carrier analytics solutions. The customer service solutions provide COSCON with process-oriented documentation and visibility tools for its customers to manage their shipments online. The carrier operations solutions help COSCON to optimize their vessel operations. Using predictive analytics, COSCON leverages CargoSmart’s global vessel and route data to improve planning, marine operations, and cost savings. Increased visibility to vessel operation exceptions and potential disruptions enables COSCON to respond faster and save costs.