Caterpillar Marine Power Systems has contracted Germanischer Lloyd (GL) to certify the Marine Service Assessments (MSA) of its worldwide marine dealer network. marine diesel engines and generator sets. Caterpillar(r) will use GL's MSA certification as the basis for standardising Caterpillar dealer after sales performance and quality worldwide in an effort to improve end-user satisfaction on a global scale. The MSA process was established by Caterpillar to assess and set annual product support related goals for their dealers. The need to standardize the service capabilities of its regional dealers globally quickly became a priority. GL was selected to conduct the certification due to it's worldwide auditor presence and its in-depth experience in second and third party audits.