While overall customer satisfaction with cruise lines is high, nearly one in five customers experience a problem while on their cruise, according to the J.D. Power 2013 Cruise Line Satisfaction Report. Disney Cruise Line (871) ranks highest in overall satisfaction among cruise line brands, followed by Royal Caribbean (838). Price (53%) and past experience with brand (39%) are the two primary reasons for selecting a cruise line. The average price paid for one person is $1,628 and $2,330 for a group of two to four.