Inchcape Shipping Services (ISS), a leader in maritime services provider, announced the appointment of Malcolm Tulip as Senior Vice President for Global Operational Excellence. The new position will involve Malcolm leading cross-company strategic initiatives, cultural change and continuous improvement for ISS to further its aim of delivering excellent customer service worldwide and achieving ‘best in class’ across its chosen markets. Based at ISS’ headquarters in the UK, Malcolm has successfully driven operational excellence and change initiatives to improve customer experience and deliver business efficiency for British Aerospace, General Electric, Air New Zealand, Tyco and Invensys.