Specialist cruise operator Norwegian Coastal Voyage has improved its booking management and customer satisfaction by installing new software tailor-made by Moore Stephens Consulting Limited. The system has recently been implemented in NCV’s New York office and has run successfully in the London office since 2003. NCV is a travel company that caters to the individual requirements of its customers. It delivers a range of package, tailor-made and group cruises to a variety of destinations and in a number of different price brackets. NCV’s previous system required clicking through different screens to build up components of a reservation; requiring customers booking even the most standard cruises to be on the phone for 15 minutes or more.