PierPass Inc. has announced an initiative to reduce the number of transaction problems experienced when trucks pick up or deliver containers at the marine terminals at the Ports of Los Angeles and Long Beach. These problems – exceptions from normal processes that result in the issuance of "trouble tickets" -- lead to substantial delays in container movement through the terminals. About 5% of all transactions at terminals in the United States result in trouble tickets, which on average add about an hour to the "turn time," the amount of time a truck spends at a terminal, according to a 2011 report by the National Cooperative Freight Research Program (NCFRP). The report found that "exceptions from normal processes [are] a major source of delay and cost.