Reintjes is a name known well in maritime circles, a German engineering and manufacturing company which has designed and built some of the most rugged gearboxes on the waterways. Klaus Deleroi took the helm at Reintjes in January 2015, and he is in the midst of steering a change in mindset at the company: a mindset that is more customer-centric to better understand and fulfill the needs of the people and companies that own and operate vessels. We met with Deleroi in his Hameln, Germany, HQ for insights on the path ahead.