‘Ferry companies need to take on the issues of pay, discipline and restrictive practices if they are to improve marginal profitability and service standards, according to a United Kingdom based industry expert. Bill Moses, who has worked in the industry for over 30 years, says pay and related issues have long been a key factor in the development of the ferry business. "It is something employers should not shy away from," he says. Mr Moses’ own experience in labour affairs is long and impressive. He has achieved results with minimal dispute, interruption to service and unnecessary loss of face for trade unions, management and employees. Much of this has been achieved in negotiations with some of the toughest unions in Europe.