Inmarsat Brings Crew Xpress to Market

Inmarsat launches Crew Xpress, a new service for crew available on Fleet Xpress.

Connectivity of ships at sea is starting to grow at pace with the evolution of internet connectivity on shore, with the dual needs of data for ship and fleet operations and crew connectivity as the drivers 

Crew Xpress includes a managed Wi-Fi solution ‘Fleet Hotspot’, a leased antenna, a business use data package, automated billing and a usage revenue recovery scheme to incentivize ship managers to invest in crew connectivity.

“We have seen migration by a significant part of our customer base to our full high-speed Fleet Xpress service, but we also recognize crew well being as a separate connectivity imperative,” says Ronald Spithout, President, Inmarsat Maritime. “There is a group of owners and managers who seek fully-managed Wi-Fi connectivity that crew can use on a self-service basis, but whose business data needs do not yet extend to the sensor-driven equipment maintenance or IoT-based route planning enabled by Ka-band. Crew Xpress allows those managers to start offering a managed, high-speed crew internet solution, while staying on an allowance plan, with the ability to migrate at any time to the full Fleet Xpress package.

The Crew Xpress package consists of a 60cm Fleet Xpress antenna and a 6GB business allowance plan with an antenna offered on lease terms, with separate, managed crew internet access through the ‘Fleet Hotspot’.

Accessing the internet via a unique login, the ‘Fleet Hotspot’ user secures time or data with allocated vouchers or by making online payments via a range of different methods.

A number of Asian shipping companies have been trialing the new Crew Xpress service on board vessels since January 2019.  Full commercial launch of the service is due in April with a wholesale version available in H2.