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Wednesday, September 20, 2017

Tideworks Selected for Jacksonville, San Juan Terminals

May 13, 2014

Hosted Turnkey Solution to Provide Strategic Technology Enhancementsand Improved Efficiency.

Tideworks Technology, Inc., a premier provider of full-service terminal management and planning software solutions, today announced it has been selected by Sea Star Line, LLC (Sea Star) to implement its suite of terminal operating system (TOS) solutions at its Jacksonville, Fla. and San Juan, Puerto Rico terminals. Sea Star will leverage Tideworks’ complete turnkey solutions under a fully-hosted model. The utilization of a modern TOS represents a significant step in Sea Star’s efforts to update the terminals’ technology, streamline processes and boost customer service levels. 

The project includes implementation of Tideworks’ Mainsail Vanguard®, Spinnaker Planning Management System, Traffic Control, and GateVision. In addition, Tideworks will provide its managed EDI service, known as EDI PorterSM, enabling Sea Star to effortlessly exchange information with its trading partners and other enterprise systems. The IT infrastructure supporting the TOS will be hosted at Tideworks’ hardened data center.

“Sea Star is investing heavily in modernizing its operations by investing in our terminal infrastructure with a continued key focus on safety,” stated Tim Nolan, president of Sea Star Line. “The application of a commercial terminal operating system under a full-service model will help bring Sea Star’s terminals up to date and poises us well for future growth."

As part of the complete solution for Sea Star, Tideworks will provide a range of professional services to ensure a smooth transition process and first-rate support of the systems after implementation. These include a thorough business process analysis and site assessment at each of the terminals; integration services for the seamless exchange of critical data between the TOS and other business critical systems; database administration, regular back-ups, and complete system monitoring for peak performance and maximum uptime; and ongoing 24/7 technical support of the applications through Tideworks’ service center in Seattle, Wash.

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