Customer Services News

19 Mar 2019

Hapag-Lloyd Collaborates with XVELA

Pic: XVELA

German-based global cargo container shipping line, Hapag-Lloyd AG Hapag-Lloyd set to implement XVELA’s collaboration services to increase transparency throughout the transportation supply chain and more efficiently employ assets and resources.A press release from XVELA, the world’s first maritime business network for ocean carriers and terminal operators, said that both companies plan to initiate the global rollout on one of Hapag Lloyd’s premier Latin American services and will continue to broaden throughout its terminal partners.

20 Jul 2018

Maritime Operators Embrace Digital Transformation

Courtesy of Intelsat

As maritime operators deal with challenging operating conditions, many are embracing digitalization as the most reliable way to lower operational costs and improve vessel efficiency.According to research conducted by Lloyds List Intelligence and Ovum, two-thirds of vessels use digitalization systems onboard. According to the executives surveyed, this is being driven by a desire to improve operating efficiency, with 88 percent already working toward that goal. As part of the process…

19 Jun 2018

Shipping Must Embrace Digital Technologies -Marine Money Panel

From left: Frank Coles, President, Transas Group, Wärtsilä Voyage Solutions; Scott G. Borgerson, Ph.D., CEO, CargoMetrics Technologies LLC; and Søren Meyer, Chief Strategy Officer, Maersk Tankers (Photo: Greg Trauthwein)

“To be a top performer, you must embrace technology,” said Søren Meyer, Chief Strategy Officer, Maersk Tankers, speaking at the Marine Money Week conference in New York on Tuesday.Meyer was referring to the industry-wide digitalization evolution currently underway in the tanker shipping sector, as part of a panel discussion with Frank Coles, President, Transas Group, Wartsila Voyage Solutions; and Scott G. Borgerson, Ph.D., CEO, CargoMetrics Technologies LLC.Digitalization has…

04 Jun 2018

Oil-to-water Conversions Success for Great Lakes Bulkers

A Thordon COMPAC installation (Photo: Thordon Bearings)

The oil-to-water lubricated tailshaft conversion Thordon Bearings carried out last year to the 26,260dwt Great Lakes Fleet-managed bulk carrier SS John G. Munson has successfully completed its first season as a diesel-powered ship.The shaft conversion of the 1952-built self-unloader formed a key part of the mammoth 12-month power conversion project completed last year by Fincantieri’s Bay Shipbuilding yard, in Sturgeon Bay, Wisconsin, U.S.The vessel’s steam propulsion plant was replaced with an energy efficient medium-speed diesel arrangement.

16 Apr 2018

Intellian Opens in China

The office of Intellian's Chinese corporation subsidiary in Shanghai (Photo: Intellian)

Intellian, a provider of satellite communication antenna systems, announced that it has established a Chinese corporation subsidiary in Shanghai and officially started operations there to better meet local customer demand. Intellian provides products and technical support to partner companies on every continent of the world through its 10 subsidiaries based in the U.S., U.K., Netherlands, Singapore and other regions. And now it has launched an additional full-scale operating subsidiary in Shanghai…

14 Nov 2017

Lauritzen Signs Crew Management Pact with OSM

Photo: OSM Maritime Group

Leading global ship management company OSM Maritime Group has been awarded full crew management of Lauritzen Kosan’s entire fleet of advanced liquefied gas tankers. The agreement, covering 26 refrigerated ethylene, semi-refrigerated and pressurised gas carriers, will help Lauritzen Kosan deliver on its promise of providing optimal efficiency, safety, quality and value for its global base of energy and petrochemical customers. OSM’s focus on the provision of personal service and expert seafarers…

04 Mar 2017

Seaspan Makes Leadership Moves

Steve Roth, President of Seaspan Ferries Corporation (SFC) (Photo: Seaspan)

Steve Roth has been promoted to President of Seaspan Ferries Corporation (SFC). In this position, Steve will continue to have the primary accountability for the overall performance of the SFC business unit, including management of day-to-day operations of SFC, as well as the short and long-term strategic planning processes, including setting and fulfilling revenue and profitability targets and maintaining relationships with all stakeholders. He is also responsible for ensuring that customer service expectations are met or exceeded while ensuring the safe operation of SFC’s vessels…

04 Dec 2016

ZIM in the Red

Courtesy Zim

Despite continued distressed market conditions ZIM announced today improved results for Q3 2016 on most parameters compared to Q2 2016. Despite continued distressed market conditions ZIM published today improved results for Q3 2016, posting a loss of USD 37.6M, compared to a loss of USD 74.2M in Q2 2016. The company’s EBIT margins are in the industry’s top 5. •    ZIM recorded an improvement in most of the parameters compared to Q2 2016 results. •    ZIM continues to outperform the industry average in Adjusted EBIT margins for Q3 2016, positioning ZIM among the industry’s top5.

18 Nov 2016

Viega Names Debnath VP, Sales and Marketing

Sean Debnath (Photo: Viega)

Viega LLC has hired Sean Debnath as its new vice president of sales and marketing, responsible for overseeing and managing Viega’s sales, marketing, inside sales, customer services and customer relations departments. Debnath has more than 20 years of industry experience. He started his career as a hands-on scientist and gradually transitioned himself to the commercial side of the business. Prior to joining Viega, he has held vice president and director level positions in sales and marketing at Kaydon Corporation, Rexnord and Thermo Fisher Scientific.

19 Apr 2016

UK MCA Contract Award to PDMS

Bruce McGregor. Photo: PDMS Ltd

PDMS Maritime is delighted to announce a significant new contract with the UK's Maritime and Coastguard Agency (MCA) to provide a new integrated system to incorporate seafarer management and approved doctor records, delivering process efficiency improvements and enhanced customer services, in line with the MCA's Digital Strategy. The Maritime and Coastguard Agency (MCA) is an executive agency of the UK Department for Transport. Its responsibilities include UK ship registration and seafarer certification and it is widely recognised for its operational and technical ability.

01 Apr 2016

UKHO Warns of Counterfeit ADMIRALTY Products

Publications published since October 2014 include a grey graphic showing the UKHO crest across random pages. If photocopied, the words ‘ILLEGAL COPY’ will be visible. (Photo: UKHO)

The United Kingdom Hydrographic Office (UKHO) has observed an increase in the number of counterfeit versions of ADMIRALTY charts and publications in circulation and is re-issuing a warning over the dangers they pose to the safety of vessels, crew and cargo. These counterfeit items have not been assessed by UKHO experts, who cross check and quality assure ADMIRALTY Maritime Products & Services to ensure mariners receive up-to-date and accurate information. Information contained within counterfeit products has also not been issued officially by or on the authority of a Government…

26 Jan 2016

COSCON Selects CargoSmart’s Carrier IT Solutions

CargoSmart Limited, a shipment management software solutions provider that leverages big data for greater visibility and benchmarking, announced that COSCO Container Lines Co. Ltd. (COSCON) has started to implement CargoSmart’s online customer service and ocean carrier analytics solutions. The customer service solutions provide COSCON with process-oriented documentation and visibility tools for its customers to manage their shipments online. The carrier operations solutions help COSCON to optimize their vessel operations. Using predictive analytics, COSCON leverages CargoSmart’s global vessel and route data to improve planning, marine operations, and cost savings. Increased visibility to vessel operation exceptions and potential disruptions enables COSCON to respond faster and save costs.

25 Jan 2016

Foss to Open Oregon Customer Service Center

Foss Maritime Company recently announced it will open a consolidated customer service center in Oregon in April 2016. The company's existing Portland office will be renovated and modernized to incorporate the best available customer service technologies, including a state-of-the-art telephony system, heightened cyber security, and enhanced dispatching and vessel tracking capabilities. "Consolidating customer service in our Columbia Snake River location will allow us to enhance both our service and our responsiveness," said Chris Wolf, Director of Customer Service at Foss. Today, Foss serves regional, national and international customers in ports along the Pacific seaboard, Hawaii and Alaska, as well as across the globe, with a service center in Washington and Oregon, and two in California.

13 Oct 2015

Thordon’s COMPAC for US’ Largest Containerships

Artist impression of Matson’s Aloha-class containership (Image: Matson)

Thordon Bearings has signed a contract to supply COMPAC seawater-lubricated propeller shaft bearing solutions to two Jones Act containerships under construction at the Aker Philadelphia Shipyard Inc. (APSI) for Matson Navigation Company, Inc. The order represents the first large containership reference for the manufacturer and the largest commercial ship propeller shafts to be fitted with COMPAC bearings, Thordon noted. The 3600TEU Aloha Class vessels, the largest Jones Act containerships ever built…

13 Sep 2015

Khalifa Port Container Volume Up 41pct

Photo: Abu Dhabi Ports

At the Khalifa Port Container Terminal, which is operated by Abu Dhabi Terminals, container volumes increased by 41 per cent in the first seven months in 2015 over the same period in 2014. With this phenomenal growth, Abu Dhabi Port Company, the master developer, operator and manager of ports and industrial zones in the Emirate, is handling more cargo than ever before. Bolstered by rapid growth in polymer exports and transhipment activity across the Gulf, over 772,000 TEUs (twenty foot equivalent units/containers) were handled in the first seven months of 2015…

07 May 2015

Blyth Workcats to showcase Catamaran Designs at Seawork

Design evolution of Blyth Workcats will be on display at Seawork on Stand B27

The design evolution of Blyth Workcats will be on display at Seawork on Stand B27 where the company will be showing examples from its versatile range. Well known for their robust seaworthiness and economical performance, workboats from this well-established Essex yard are able to perform tasks that range from fisheries patrol, wind farm support, surveying, dive support, passenger ferry, fishing charter and general harbour maintenance activities. With a range consisting of 10, 11…

06 May 2015

Blyth Workcats Delivers Aqualink

Aqualink (Photo: Blyth Workcats)

The first two-deck boat ever built by Blyth Workcats has recently been delivered to a customer in Belgium. The 18-meter Aqualink is the first Blyth Workcat to feature a high bridge and it has now entered service with Ostend Marine Services for which it has been designed to undertake a wide range marine operations. These include work as a charter survey vessel while also being equipped with an Ocean 3 bow fender and wide foredeck that enable it to undertake crew transfer and cargo delivery to offshore wind farms.

08 Jan 2015

Pacific Basin Adopts DNV GL’s ShipManager

World-leading maritime software from DNV GL

Pacific Basin, one of the world’s largest owners and operators of Handysize bulk carriers, will implement the DNV GL’s ShipManager fleet management system on its owned fleet within the next two years. Shipping companies often have various IT systems that cover different aspects of their operations, and therefore have challenges in aligning data input and output for efficient decision-making, reporting and ship-shore communication. The implementation of the ShipManager system in Pacific Basin will simplify and optimize their ship management…

07 Jan 2015

Pacific Basin Adopts DNV GL’s ShipManager

Photo Credit: Pacific Basin

Pacific Basin will implement the DNV GL’s ShipManager fleet management system on its owned fleet within the next two years. Shipping companies often have various IT systems that cover different aspects of their operations, and therefore have challenges in aligning data input and output for efficient decision-making, reporting and ship-shore communication. The implementation of the ShipManager system in Pacific Basin will simplify and optimize their ship management, allowing extensive fleet-wide data collection, integration and analysis, thereby improving performance.

20 Oct 2014

Vice Presidents Rejig at Caterpillar Inc

Following the previous announcement regarding two group presidents’ retirements and new responsibilities for another group president, Caterpillar Inc. (NYSE: CAT) today announced related changes at the vice president level, including the retirement of Vice President Steve Gosselin. After more than 35 years of outstanding service with the company, Steve Gosselin, 56, vice president with responsibility for the Customer Services Support Division, has elected to retire. Gosselin’s retirement will be effective February 1, 2015. “Much of Steve’s career has been spent in marketing and product support roles, and in his most recent position, he has provided critical leadership in strengthening and aggressively growing Caterpillar’s aftermarket parts and product support business…

16 Oct 2014

For Ferries, Commercial Light at End of Regulatory Tunnel

Coastal Inspiration (Photo courtesy of BC Ferries)

A review of the ferry industry’s latest challenges and opportunities attracted a record 340 delegates to Vancouver last week for the 39th annual Interferry conference. The global trade association event exposed a string of concerns – notably over punitive safety and environmental regulations – but also highlighted the financial potential of new routes, onboard shopping incentives and the use of LNG fuel. Alongside sessions on the future of the industry, Canada-based CEO Len Roueche outlined a vision for maintaining Interferry’s influential lobbying role among politicians and regulators.

12 Oct 2014

New Vice Presidents at Caterpillar

Following the previous announcement regarding two group presidents’ retirements and new responsibilities for another group president, Caterpillar Inc. today announced related changes at the vice president level, including the retirement of Vice President Steve Gosselin. After more than 35 years of outstanding service with the company, Steve Gosselin, 56, vice president with responsibility for the Customer Services Support Division, has elected to retire. Gosselin’s retirement will be effective February 1, 2015. “Much of Steve’s career has been spent in marketing and product support roles, and in his most recent position, he has provided critical leadership in strengthening and aggressively growing Caterpillar’s aftermarket parts and product support business…

12 Sep 2014

Carnival UK Announces Executive Appointments

Carnival Corporation & plc announced that David Dingle has been appointed chairman of Carnival UK and David Noyes, currently executive vice president operations, has been promoted to the CEO role, with operating responsibility for the UK-based brands P&O Cruises and Cunard Line. Dingle and Noyes will take up their new roles on October 1, and will both report to Carnival Corporation & plc president and CEO Arnold Donald. “This moves allows us to strengthen further our overall leadership in the critically important UK marketplace, while also promoting from within to leverage the skills, experience and capabilities of our executive team,” Donald said.

Maritime Reporter Magazine Cover Apr 2019 - Navies of the World

Maritime Reporter and Engineering News’ first edition was published in New York City in 1883 and became our flagship publication in 1939. It is the world’s largest audited circulation magazine serving the global maritime industry, delivering more insightful editorial and news to more industry decision makers than any other source.

Subscribe
Maritime Reporter E-News subscription

Maritime Reporter E-News is the subsea industry's largest circulation and most authoritative ENews Service, delivered to your Email three times per week

Subscribe for Maritime Reporter E-News