Interview: Volvo Penta's Ron Huibers
As Volvo Penta continues its strategic penetration of the commercial maritime sector, Maritime Reporter & Engineering News checks in with Ron Huibers, President, Volvo Penta of the Americas. When we first met with you a few years ago, Volvo Penta was in the early stages of a strategic move into the commercial maritime sector in North America. Please update your progress. Historically, we have been strong in the marine commercial markets outside of North America. Five years ago…
Volvo Penta Expands in Americas
Service technicians from five countries just completed an in-depth two-week training class conducted by Volvo Penta of the Americas in Panama, as part of an ongoing program to expand and upgrade its marine dealer network in Mexico, Central America and the Caribbean. Volvo Penta holds similar training schools for dealer technicians several times a year in the region. All the classes are conducted in Spanish and give practical hands-on instruction in diagnosis and repair of Volvo Penta marine engines and drives. The participating technicians in the most recent service school represented dealers in Costa Rica, Guatemala, Puerto Rico, Mexico and Panama.
GL "Seal of Approval" for Caterpillar Marine Dealer Network
Caterpillar Marine Power Systems has contracted Germanischer Lloyd (GL) to certify the Marine Service Assessments (MSA) of its worldwide marine dealer network. marine diesel engines and generator sets. Caterpillar(r) will use GL's MSA certification as the basis for standardising Caterpillar dealer after sales performance and quality worldwide in an effort to improve end-user satisfaction on a global scale. The MSA process was established by Caterpillar to assess and set annual product support related goals for their dealers. The need to standardize the service capabilities of its regional dealers globally quickly became a priority. GL was selected to conduct the certification due to it's worldwide auditor presence and its in-depth experience in second and third party audits.