MOL (America) Inc. Announces May 2014 KPI Results

By Joseph R. Fonseca
Saturday, June 28, 2014

 MOL (America) Inc. announces the May 2014 results of its Regional Key Performance Indicators (KPI) in the following categories:  operations, customer service, and electronic data interchange (EDI).  The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.

May 2014 Regional Key Performance Indicators (KPI)

KPI

TARGET

MARCH

2014

APRIL

2014

MAY

2014

In-Terminal Truck Turn Time

Less than 30 minutes for each:

 

Jacksonville

Los Angeles

Oakland

 

 

 

16.0 min

20.0 min

23.0 min

 

 

 

16.0 min

21.3 min

20.0 min

 

 

 

16.0 min

26.8 min

20.0 min

Lost call percentage

 

Less than 2%

 

2.27%

 

 

2.28%

 

 

1.73%

 

Average telephone wait time

 

Less than 20 seconds

   15 seconds

    15 seconds

    15 seconds

Asia to U.S. Documentation Accuracy

99.50%

99.65%

99.59%

99.11%

U.S. Export Documentation Accuracy

99.50%

98.98%

98.12%

98.61%

U.S. Export B/L Documentation

Completion Rate

 

98% Complete 24 Hours After Vessel ETD

 

96.61%

 

97.82%

 

98.21%

EDI Message Processing

Without Failure

90%

95.6%

93.8%

95.3%

EDI Uptime

 

99%

99.1%

99.4%

99.2%

Customer setup time

 

Within 72 Hours

  48 hours

  48 hours

  48 hours

Customer scorecard compliance

 

95%

96.9%

92.3%

94.6%

 
Mitsui O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed by experience and technologies developed over 130 years, MOL moves today’s global economy. MOL operates specialized bulk carriers for iron ore, coal, and woodchips; tankers that transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and containerships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. MOL (America) Inc. is a wholly-owned subsidiary of MOL.

 

Maritime Reporter August 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

Contracts

Sulzer Shareholder has 5 pct Dresser-Rand Stake

Russian billionaire Viktor Vekselberg's Swiss investment firm Renova Group said on Friday it had a 4.99 percent stake in U.S.-based Dresser-Rand, which might become the object of a takeover battle.

Source: Siemens Offering $6.1 bln for Dresser Rand

Germany's Siemens plans to offer more than $6.1 billion, or $80 per share, for U.S. compressor and turbine maker Dresser-Rand, Germany's Manager Magazin said on Friday.

Transas Simulators Boosts Western Shipping Training Center

Transas Marine Pacific has successfully completed the upgrade of a simulator complex for Western Shipping Pte. Ltd. training center. The simulator class was

News

Dann Marine Repowers With Cummins Tier 3 Engines

Dann Marine Towing, LC., is a fifth generation family owned and operated tugboat company based in Chesapeake City, MD. The model-bow twin-screw tug Sea Coast was

Exxon: U.S. to Allow Wind Down Ops in Russian Arctic

U.S. oil major Exxon Mobil said on Friday the U.S. Treasury Department granted it a license to wind down operations on a drilling well in the Kara Sea in the Russian Arctic.

Sulzer Shareholder has 5 pct Dresser-Rand Stake

Russian billionaire Viktor Vekselberg's Swiss investment firm Renova Group said on Friday it had a 4.99 percent stake in U.S.-based Dresser-Rand, which might become the object of a takeover battle.

Vessels

MAN-Powered Cargo Vessel Meets Tier III

Classification society awards SCR system emissions certificate. MAN Diesel & Turbo has been awarded a Tier III - compatibility certificate by the DNV- GL classification

FPSO Petrojarl Knarr Delivered to Norway

Three tugs of Fairmount Marine have towed the brand new FPSO Petrojarl Knarr from South Korea to Norway in just 61 days. Petrojarl Knarr, one of world’s largest

Long Beach Public Invited to Celebrate QM's 80th

The iconic trans-Atlantic liner Queen Mary turns 80 on September 26 and the public is invited to join a ship-wide celebration. The Queen Mary will open her gangways and ballrooms,

Logistics

Exxon: U.S. to Allow Wind Down Ops in Russian Arctic

U.S. oil major Exxon Mobil said on Friday the U.S. Treasury Department granted it a license to wind down operations on a drilling well in the Kara Sea in the Russian Arctic.

Russia: Exxon Still Drilling in its Arctic

ExxonMobil is still drilling in the Russian Arctic, a Russian minister said on Friday, in move that if confirmed will anger Washington after the U.S. administration

FPSO Petrojarl Knarr Delivered to Norway

Three tugs of Fairmount Marine have towed the brand new FPSO Petrojarl Knarr from South Korea to Norway in just 61 days. Petrojarl Knarr, one of world’s largest

 
 
Maritime Contracts Maritime Standards Naval Architecture Offshore Oil Pipelines Pod Propulsion Salvage Ship Simulators Shipbuilding / Vessel Construction Sonar
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.2813 sec (4 req/sec)