MOL (America) Inc. Announces May 2014 KPI Results

By Joseph R. Fonseca
Saturday, June 28, 2014

 MOL (America) Inc. announces the May 2014 results of its Regional Key Performance Indicators (KPI) in the following categories:  operations, customer service, and electronic data interchange (EDI).  The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.

May 2014 Regional Key Performance Indicators (KPI)

KPI

TARGET

MARCH

2014

APRIL

2014

MAY

2014

In-Terminal Truck Turn Time

Less than 30 minutes for each:

 

Jacksonville

Los Angeles

Oakland

 

 

 

16.0 min

20.0 min

23.0 min

 

 

 

16.0 min

21.3 min

20.0 min

 

 

 

16.0 min

26.8 min

20.0 min

Lost call percentage

 

Less than 2%

 

2.27%

 

 

2.28%

 

 

1.73%

 

Average telephone wait time

 

Less than 20 seconds

   15 seconds

    15 seconds

    15 seconds

Asia to U.S. Documentation Accuracy

99.50%

99.65%

99.59%

99.11%

U.S. Export Documentation Accuracy

99.50%

98.98%

98.12%

98.61%

U.S. Export B/L Documentation

Completion Rate

 

98% Complete 24 Hours After Vessel ETD

 

96.61%

 

97.82%

 

98.21%

EDI Message Processing

Without Failure

90%

95.6%

93.8%

95.3%

EDI Uptime

 

99%

99.1%

99.4%

99.2%

Customer setup time

 

Within 72 Hours

  48 hours

  48 hours

  48 hours

Customer scorecard compliance

 

95%

96.9%

92.3%

94.6%

 
Mitsui O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed by experience and technologies developed over 130 years, MOL moves today’s global economy. MOL operates specialized bulk carriers for iron ore, coal, and woodchips; tankers that transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and containerships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. MOL (America) Inc. is a wholly-owned subsidiary of MOL.

 

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