Celebrity Cruises Snags LR ISO 9002 Certification

Friday, August 03, 2001
Celebrity Cruises has recently been presented with ISO 9002 certification from Lloyd's Register Quality Assurance, becoming the first cruise line to attain this prestigious quality management standard for all aspects of the cruise line's operations. This certification comes shortly after Celebrity attained ISO 14001 certification, covering environmental management, and the Lloyd's Register Environmental Protection class notation (EP), for vessel equipment and systems, which were both achieved during 2000. In a ceremony, attended by Celebrity staff involved with implementation of the quality system, Carlo Pacquee, Lloyd's Register North America, Inc. vice president - passenger ships, presented the certificate to Richard Sasso, president of Celebrity Cruises. Sasso said: "Our employees put tremendous amounts of effort and time into providing our guests with the best cruise experience possible. We can all be very proud of this certification; it is a great accomplishment. It shows that the quality of the cruise experience on Celebrity is amongst the very best in the world." Atul Puri, president for Lloyd's Register Quality Assurance commented: "Celebrity Cruises is showing distinct market leadership by applying an integrated suite of global standards to minimise risk. The staff at Celebrity Cruises has worked diligently to implement these rigorous requirements and our surveyors and auditors have been delighted to work alongside Celebrity personnel in reviewing every aspect of management for the ship and shore operations." The ISO 9002 certification audit focused on customer service related quality management activities for all aspects of the cruise line's operations, including: embarkation; food and beverage; guest relations; housekeeping; and marine and technical operations. Since quality is not a 'destination' and requires the company to continually improve on their already excellent performance, Celebrity Cruises will be subject to regular vetting from LRQA to maintain this certification.

Maritime Today

The Maritime Industry's original and most viewed E-News Service

Maritime Reporter November 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds


Wärtsilä's' Digital Services for Performance Enhancement

Wärtsilä, a global leader in complete lifecycle solutions for the marine and energy markets, launches a new service portfolio, Wärtsilä Genius services to help

Ship Conversion: Offshore Survey Vessel to Become a Flotel

Dutch shipowner C-Bed has contracted Wärtsilä Ship Design to supply the design for rebuilding its Seismic Survey Vessel, the Viking II, for use as a hotel vessel

Deepwater Downturn: Bump in the Road or Long-Term Slowing of Growth?

IMA/World Energy Reports has just completed a comprehensiveassessment of the five year outlook for the deepwater sector.  The new report – the 19th annual floater

Cruise Ship Trends

First Cruise Ships Dock at Abu Dhabi’s New Stopover

Abu Dhabi Ports─the master developer, operator and manager of ports and industrial zones in the Emirate―has started welcoming cruise liners at Sir Bani Yas Island,

Five P&O Cruise Ships Meet in Sydney

Sydney is the stage for the biggest get-together of a fleet of cruise ships ever seen in the harbor city.    Five P&O cruise ships have created a V-formation

Turbocharger Retrofits for Royal Caribbean

MAN PrimeServ informs it has won the contract from Royal Caribbean Cruises Ltd. (RCCL) to retrofit the turbochargers aboard four cruise liners from its fleet.   The

Maritime Contracts Maritime Security Naval Architecture Navigation Pipelines Pod Propulsion Port Authority Ship Repair Sonar Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0741 sec (14 req/sec)