Hutton’s Adjusts to Meet Customer Demand

MarineLink.com
Tuesday, June 04, 2013
Alex Taylor

Customer service and meeting fast-moving international deadlines are at the heart of a head office reorganization by Hutton’s, the U.K.’s leading ship supplier.

Hutton’s has developed a centralized Customer Services department at its headquarters in Hull.

Bringing together staff skilled in sales, accounts and client liaison, Hutton’s highly trained and knowledgeable Customer Services team will assist all its customers with any sales or technical enquiries they may have. They are able to respond to enquiries relating to any U.K. delivery location or port as well as handling orders for offshore industry clients based in Norway or the North Sea.

Hutton’s Customer Services department can be reached by dialing just one telephone number or sending one email: +44 (0)1482 324093 or email sales@huttons-chandlers.com.

The reorganization comes as a result of feedback from customers who expressed a desire to simplify the order process, Alex Taylor, Hutton’s Managing Director, explained.

Hutton’s has been providing its quality services to ships calling at U.K. ports for more than 180 years. Today the company boasts first-class facilities and a fleet of state-of-the-art climate controlled vehicles which deliver a full range of provisions and technical products to international customers via all the major U.K. ports.

Investments in the latest technology, additional warehousing and modular freezers have enabled us to further increase the range of products we hold on stock. Hutton’s is now able to offer our customers a wide selection of products including ethnic foods, particularly Scandinavian, and specialist items.

Hutton’s also specializes in the supply of marine and offshore medical supplies, offering a management service for vessel medical supplies to ensure stocks are maintained at safe levels, any expired medicines are removed promptly, and onboard medical stores meet SOLAS, IMO and Flag State requirements.

Hutton’s comprehensive branch network provides logistic solutions through its nationwide network of warehouses and transport fleets. These include storage, distribution, and a full logistics service for international shipping and the handling of spares and goods in transit.

The company said it is developing fast, particularly in the offshore sector where it is supplying customers involved in all aspects of the offshore renewables and windfarm sectors.

www.elabor8.co.uk

Maritime Reporter October 2013 Digital Edition
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