Info-X Invests in $5m Headquarter Expansion

Posted by Eric Haun
Thursday, August 28, 2014
Info-X Software Technology’s newly renovated headquarters in Gurgaon (Photo courtesy of Info-X Software Technology)

Transportation solutions provider capitalizes on outsourcing trend

Info-X Software Technology, provider of software solutions and back-office support to U.S.-based transportation companies, introduced its newly renovated and expanded $5 million headquarter facility situated in Gurgaon, the high-tech capital of India. The facility expansion accommodates the growing number of new employees, which increases 15-20% a year.

“The success of our back-office business for the forwarding and NVO business in particular is driving the need for more space,” said Rishi Parti, Director, Info-X Software Technology. “And, as this investment indicates—we are confident in our growth strategy. This $5 million expansion ensures we are ready to handle the increased business in a smooth, seamless fashion, without our clients feeling an expansion in quality and service.”

Anticipating continued growth, Info-X increased the size of its headquarters by 40% through land acquisition and expanded, renovated construction. Additional strategic expenditures went toward establishing a training station, enhancing security systems to ensure privacy, and most importantly, installing state-of-the-art technological improvements, including increased bandwidth and backup systems to ensure consistent productivity.

The success of Info-X’s back-office support business directly coincides with the explosion of the outsourcing market, an aspect of a business plan that is now seen as providing a competitive advantage. In fact, the U.S. spent nearly $300 billion on IT outsourcing last year, tripling its size from its 1996 estimates.

According to Harvard Business Review, outsourcing is one of the most important management ideas and practices of the past 75 years.

With a proven track record of cost savings and higher productivity, outsourcing was propelled from an insignificant line item to a key business strategy, Info-X said. Studies show 73% of the top 100 companies outsource at least one of their business processes, with anywhere between 10-20% of total budget allocated to outsourcing. Although outsourcing was initially viewed as a tool for handling low-risk functions such as data entry, it is now used for high-risk, high-visibility functions that require specialized talent, the company added.

“We at Info-X understand that our clients need to trust their back-office partner to be knowledgeable and sophisticated in the industry,” Parti said. “As the first India-based back-office support provider to service the international transportation industry, we have mastered how to develop a well-trained, specialized team that understands the business better than anyone else.”

Established in 2001, Info-X provides a staff of 150 professionals to handle all data entry and processing, cargo tracking, tariff management, accounting and business coordination, resulting in 250,000 transactions per month. Info-X have provided a great impetus to the logistic companies in the U.S. by reducing their costs up to 40%, enhancing the customer satisfaction by ensuring document accuracies of 99.9% and quick turnaround times, as well as enabling the management to focus on core activities of marketing and sales.

Invisible to the end consumer, Info-X back-office staff works on U.S. time and provides 24/7 online support. The system provides real-time global collaboration whereby requests submitted in the evening are worked on overnight and in the client’s inbox the next morning.

All reports bear the name of the client and are distributed from a client-specific email address. Further, Info-X ensures all data is protected with an elaborate security system.

According to Info-X, key advantages of outsourcing with a specialized, like-minded partner include:

  • Core business focus: Reallocating noncore functions allows manpower to be used more efficiently, focusing on the core business
  • Cost savings: Outsourcing time-consuming, frustrating activities to a market with a lower cost of operations results significant cost savings
  • High quality work: Aligning with a team of specialized, knowledgeable professionals dedicated to a specific business ensures high quality work
  • Increased speed and productivity: Collaborating with an organization that works 24/7 on U.S. time, such as Info-X, increases speed and productivity
  • Safety net: In cases of natural disasters or unforeseen circumstances in the U.S., your outsourcing partner continues to work on day-to-day functions

infoxusa.com
 

Maritime Reporter October 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

New Company Takes Over OW Tanker

OW Tanker, a unit of bankrupt OW Bunker and owner of its marine fuel supply ships, has been taken over by a newly-created company, the fleet manager told Reuters on Wednesday.

Kings Point Student Earns NMRA Scholarship

The National Marine Representatives Association (NMRA) recently awarded its second $500 scholarship to a student pursuing education in the marine industry and maritime trades.

Fourth Rig Delivered to Perforadora Central

Keppel AmFELS LLC, a wholly owned US subsidiary of Keppel Offshore & Marine Ltd (Keppel O&M), has delivered the jackup rig, Coatzacoalcos, to Mexico’s Central Panuco S.

Finance

New Company Takes Over OW Tanker

OW Tanker, a unit of bankrupt OW Bunker and owner of its marine fuel supply ships, has been taken over by a newly-created company, the fleet manager told Reuters on Wednesday.

WRRDA: Clearing the Channel for P3 Projects

A Creative Combination for Financing Inland Waterways Infrastructure Earlier this year, the U.S. maritime industry in general, and the inland waterways industry in particular,

Choosing the Best Financing Proposal

It isn’t always about the rate. In a robust boatbuilding market – like the one we see now – even the most successful, financially stable operators need to borrow.

News

New Company Takes Over OW Tanker

OW Tanker, a unit of bankrupt OW Bunker and owner of its marine fuel supply ships, has been taken over by a newly-created company, the fleet manager told Reuters on Wednesday.

Diana Extends Containership Time Charters

Diana Containerships Inc. announced direct continuation of time charter agreements for m/v Cap Domingo and m/v Cap Doukato   Diana Containerships Inc., a global

MSC Approves SOLAS Amendments

SOLAS amendments to make IGF Code mandatory approved by Maritime Safety Committee   The International Maritime Organization’s (IMO) Maritime Safety Committee (MSC),

Software Solutions

Glosten Designing Vigor’s Alaska Class Ferries

Glosten using Nupas-Cadmatic software for Vigor’s Alaska Class Ferry project   Seattle-based naval architecture consultancy Glosten has joined the list of North

New Hamburg Süd Ships to Feature Nacos Platinum Systems

L-3 SAM Electronics has announced  that, via its L-3 Marine Systems Korea subsidiary, it has been awarded a contract to provide its NACOS Platinum navigation, automation and control system,

Transas Launches Web Map Service

Transas Marine has launched Transas Web Map Service (WMS)to provide transparent and easy access to navigation charts through common interface. Access to comprehensive

Logistics

Night Moves on America's Waterways

Overnight operations are certainly not unusual on America’s inland waterways, but that doesn’t make them any less hazardous. Onboard activities that seem so straightforward

CMA CGM Acquires OPDR

The CMA CGM Group has acquired the German shipping company Oldenburg-Portugiesische Dampfschiffs-Rhederei GmbH & Co. KG (OPDR), CMA CGM founder, chairman and CEO Jacques R.

Matson Raises 2015 Westbound Hawaii Box Rates

Matson, Inc., a U.S. carrier in the Pacific, announced that Matson Navigation Company, Inc. (Matson) will raise its rates for the company's Hawaii service by $225

 
 
Maritime Careers / Shipboard Positions Maritime Security Maritime Standards Navigation Offshore Oil Pipelines Salvage Ship Electronics Ship Simulators Shipbuilding / Vessel Construction
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.2001 sec (5 req/sec)