In early 2006, MAN Diesel reorganized its after-sales activities, creating MAN
Diesel PrimeServ, a new integrated, company-wide organization combining the after-sales activities of all the products of the whole MAN Diesel group. The new after-sales organization has rapidly taken steps to develop all aspects of its activities. In the area of spare parts supply, measures have been taken to respond to a continuing boom in engine sales which is already increasing spares demand.
At the same time, MAN Diesel PrimeServ has increased and optimized its spares inventories on the basis of delivery statistics. To address customer demand, the PrimeServ organization rapidly increased its number of hubs – 11 were established in 2006 and as many as 20 further locations are foreseen.
MAN Diesel PrimeServ also
reports excellent market response to the spare parts kits it has recently introduced. They aim to both simplify the customer’s ordering tasks and ensure that components essential to a job are not omitted from an order.
PrimeServ is also taking steps in information technology with
implications for spares availability. An increase in online engine monitoring allows more components to be replaced on an “on-condition” basis while the procurement of spares for an approaching service event can be better timed and coordinated to get parts to the right location at the right time.