NCV Uses Moore Stephens

Tuesday, October 11, 2005
Specialist cruise operator Norwegian Coastal Voyage has improved its booking management and customer satisfaction by installing new software tailor-made by Moore Stephens Consulting Limited. The system has recently been implemented in NCV’s New York office and has run successfully in the London office since 2003.

NCV is a travel company that caters to the individual requirements of its customers. It delivers a range of package, tailor-made and group cruises to a variety of destinations and in a number of different price brackets. NCV’s previous system required clicking through different screens to build up components of a reservation; requiring customers booking even the most standard cruises to be on the phone for 15 minutes or more. Substantial numbers of would-be passengers gave up without getting through.

The Moore Stephens Consulting solution integrates all the booking requirements and allows data to be easily accessed through user-friendly reports. The system, developed on a Microsoft@.NET platform, saves NCV 175 person-days per year, cuts training time and costs and has improved customer response. Less than one percent of calls are now lost. Customers can resolve all booking issues with only one operator who has access to all parts of the voyage booking system.

Maritime Reporter January 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

LNG

US House Passes Bill to Pressure Regulators on LNG Exports

The U.S. House of Representatives passed a bill on Wednesday to speed permits for exports of natural gas, a measure that even if passed by the Senate and signed into law by President Barack Obama,

DSME Building 5 Icebreaking LNGCs for Yamal

Korean shipbuilder Daewoo Shipbuilding & Marine Engineering (DSME) is building five large Arctic Liquefied Natural Gas Carriers (LNGCs), for which it has LNG ordered

GTT to Exhibit at Euromaritime

Gaztransport & Technigaz (GTT), a designer of membrane containment systems for the maritime transportation and storage of liquefied natural gas (LNG), will exhibit at Euromaritime,

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Security Maritime Standards Naval Architecture Pipelines Pod Propulsion Port Authority Ship Repair Ship Simulators
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1456 sec (7 req/sec)