NCV Uses Moore Stephens

Tuesday, October 11, 2005
Specialist cruise operator Norwegian Coastal Voyage has improved its booking management and customer satisfaction by installing new software tailor-made by Moore Stephens Consulting Limited. The system has recently been implemented in NCV’s New York office and has run successfully in the London office since 2003.

NCV is a travel company that caters to the individual requirements of its customers. It delivers a range of package, tailor-made and group cruises to a variety of destinations and in a number of different price brackets. NCV’s previous system required clicking through different screens to build up components of a reservation; requiring customers booking even the most standard cruises to be on the phone for 15 minutes or more. Substantial numbers of would-be passengers gave up without getting through.

The Moore Stephens Consulting solution integrates all the booking requirements and allows data to be easily accessed through user-friendly reports. The system, developed on a Microsoft@.NET platform, saves NCV 175 person-days per year, cuts training time and costs and has improved customer response. Less than one percent of calls are now lost. Customers can resolve all booking issues with only one operator who has access to all parts of the voyage booking system.

Maritime Reporter March 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

LNG

Ukraine launches restricted operation

Ukrainian forces launched a "special operation" on Tuesday against separatist militia in the Russian-speaking East, authorities said, although aside from a landing

OSC Plans Fleet Expansion through 2018

State-owned Oman Shipping Company SAOC (OSC) is projecting to expand its current fleet of 43 ships to 50 by 2018, the Oman Daily Observer reported. According to the report,

LNG Bunkering Will Develop Fast - LR Study

Lloyd's Register’s (LR) LNG Bunkering Infrastructural Survey 2014 indicates that major ports around the world are either planning for, or are anticipating, the wide-scale development of LNG bunkering.

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Security Naval Architecture Offshore Oil Pipelines Pod Propulsion Salvage Ship Repair Shipbuilding / Vessel Construction
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0973 sec (10 req/sec)