NCV Uses Moore Stephens

Tuesday, October 11, 2005
Specialist cruise operator Norwegian Coastal Voyage has improved its booking management and customer satisfaction by installing new software tailor-made by Moore Stephens Consulting Limited. The system has recently been implemented in NCV’s New York office and has run successfully in the London office since 2003.

NCV is a travel company that caters to the individual requirements of its customers. It delivers a range of package, tailor-made and group cruises to a variety of destinations and in a number of different price brackets. NCV’s previous system required clicking through different screens to build up components of a reservation; requiring customers booking even the most standard cruises to be on the phone for 15 minutes or more. Substantial numbers of would-be passengers gave up without getting through.

The Moore Stephens Consulting solution integrates all the booking requirements and allows data to be easily accessed through user-friendly reports. The system, developed on a Microsoft@.NET platform, saves NCV 175 person-days per year, cuts training time and costs and has improved customer response. Less than one percent of calls are now lost. Customers can resolve all booking issues with only one operator who has access to all parts of the voyage booking system.

Maritime Today


The Maritime Industry's original and most viewed E-News Service

Maritime Reporter July 2016 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

LNG

LNG: Did the Greeks Get it Wrong?

In December 2013, Alibra’s market report front page read: “When in shipping, do as the Greeks do.” At that time, Alibra was referring to the fact that 31% of the

Ship of the Year Award for NYK Vessel

Japan's first LNG-fueled ship, Sakigake, which is a tugboat owned by NYK has been recognized with a Technology Special Award at the 2015 Ship of the Year Awards

First U.S. LNG shipment to cross expanded Panama Canal

The United States will ship its first liquefied natural gas (LNG) cargo through an expanded Panama Canal next week.   The waterway shaves distances between export

 
 
Maritime Careers / Shipboard Positions Maritime Security Maritime Standards Naval Architecture Navigation Offshore Oil Port Authority Ship Electronics Shipbuilding / Vessel Construction Sonar
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0613 sec (16 req/sec)