Interschalt Offers Navigation, Communication Service

MarineLink.com
Thursday, August 08, 2013
Three time zones availability: With its customized worldwide Shore-based Maintenance concept, Interschalt offers a followthe- sun-concept.

The shipping software and service provider, Interschalt maritime systems AG, has developed a highly customer-focused concept for the maintenance of navigation and communications systems on board, called  InterschaltShore-based Maintenance (IS-SBM). For an annual flat-rate fee, the maintenance concept, which is individually tailored to each customer, is a complete service package which includes coordination, annual performance tests, replacement parts, labor time and travel costs. It simplifies and reduces administrative tasks for shipping companies and provides budget security. Detailed reporting of accrued costs for services and materials for each ship ensures transparency.

Over the last three years, Interschalt has successfully positioned the smart service concept in the marketplace and is now expanding the range of services due to increasing demand.

Customized service concept
Shore-based Maintenance (SBM), in Interschalt  terms, is a tiered, customized service plan, ranging from annual performance tests to full service contracts. It covers much more than the original definition provided by the IMO and SOLAS, in which maintenance referred only to the annual checking of GMDSS systems. The Interschalt SBM package, however, covers all of the customer's specific requirements: "Our service staff analyze the ship's equipment lists or, if requested, conduct a thorough inspection on board in which maintenance statuses and any defects are ascertained", says Interschalt CEO Robert Gärtner on the customized service concept. "We concentrate on the communications and navigation systems and undertake full service management of maintenance, repair work and the procurement of parts as well as functional tests, for example the Annual Performance Test (APT) of the Voyage Data Recorder". The customer is also given their own contact person within IS Service Coordination. 40 employees in IS Service Coordination, who are always reachable in accordance with the 24/7 principle, coordinate the service orders which are registered by a ticket and database system.

Strong demand for Shore-based Maintenance
The center currently receives approx. 4,100 service calls per annum. From there, the deployment of the company's own service staff and certified partners (in total over 400 service technicians) is coordinated and documented. A proven "First Time Fix" rate of over 98% is evidence of the high service quality. Continuous work ensures that ships retain their value and qualified recommendations for preventive measures (retrofit) also lead to cost reductions. Central coordination also ensures that surveys are carried out on schedule. The fact that the measures are bundled together means that maintenance costs are reduced, ships retain their value and costly off-hire times are avoided.


Extensive reporting covers all costs for service and materials for each ship every year. Based on this data, the shipping company can ascertain a ship's status within the fleet and draw cost comparisons between sister ships and ship series. Transparent and calculable costs lead to budget security.


Shipping companies' administrative procedures are simplified and reduced.

Maritime Reporter April 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

5th Floating Accommodation for Lerwick

A further accommodation ship, Ocean Atlantic, is due at Lerwick on Monday 27 April 2015 and is on its way from Portland in Dorset. As with the other floating accommodation at the port,

Double Order for Super Gloria Reachstacker

Kalmar, part of Cargotec, has gained an order for two Super Gloria reachstackers from Tadarsa Logistics S.L. in Aviles, Spain. The largest reachstackers ever built,

BIMCO Welcomes EU Decision on Migrants

BIMCO has stated today that it appreciates the new efforts by EU leaders to reduce increasing reliance on merchant shipping to rescue the growing numbers of

Communication

Salvage and Wreck Removal Conference

HINODE Events and Services Pvt Ltd., have announced the 4th Annual Conference on Salvage and Wreck Removal in India to be held on Wednesday, July 8, 2015 at Visakhapatnam on India's East Coast.

General Mills Strategically placed in Port Salford

General Mills UK & Ireland – responsible for a range of market-leading brands, including Old El Paso, Green Giant, Betty Crocker and Nature Valley – is to be

East to Succeed Rishton as Rolls-Royce CEO

John Rishton will retire as chief executive of Rolls-Royce on July 2, 2015 and will be succeeded by Warren East, whose appointment follows an extensive international search,

Yachts

Grounding Kills 1, Injures 2 in Charleston Harbor

One person was killed and two people were injured when a boat ran aground on Shutes Folly off Charleston, South Carolina, late Thursday evening, the U.S. Coast Guard reported.

‘Row around Singapore Island’ Takes off today

The epic endurance challenge that will see 32 volunteers rowing 140km non-stop around Singapore is starting in less than 24 hours. The project has raised a staggering $450,

NOAA’s National Saltwater Recreational Fishing Policy Opposed

Recently, NOAA Fisheries released the implementation plan to support the latest National Saltwater Recreational Fishing Policy. The policy, announced at the

 
 
Maritime Careers / Shipboard Positions Maritime Contracts Maritime Security Maritime Standards Navigation Pipelines Port Authority Salvage Ship Repair Ship Simulators
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1938 sec (5 req/sec)