Interschalt Offers Navigation, Communication Service

MarineLink.com
Thursday, August 08, 2013
Three time zones availability: With its customized worldwide Shore-based Maintenance concept, Interschalt offers a followthe- sun-concept.

The shipping software and service provider, Interschalt maritime systems AG, has developed a highly customer-focused concept for the maintenance of navigation and communications systems on board, called  InterschaltShore-based Maintenance (IS-SBM). For an annual flat-rate fee, the maintenance concept, which is individually tailored to each customer, is a complete service package which includes coordination, annual performance tests, replacement parts, labor time and travel costs. It simplifies and reduces administrative tasks for shipping companies and provides budget security. Detailed reporting of accrued costs for services and materials for each ship ensures transparency.

Over the last three years, Interschalt has successfully positioned the smart service concept in the marketplace and is now expanding the range of services due to increasing demand.

Customized service concept
Shore-based Maintenance (SBM), in Interschalt  terms, is a tiered, customized service plan, ranging from annual performance tests to full service contracts. It covers much more than the original definition provided by the IMO and SOLAS, in which maintenance referred only to the annual checking of GMDSS systems. The Interschalt SBM package, however, covers all of the customer's specific requirements: "Our service staff analyze the ship's equipment lists or, if requested, conduct a thorough inspection on board in which maintenance statuses and any defects are ascertained", says Interschalt CEO Robert Gärtner on the customized service concept. "We concentrate on the communications and navigation systems and undertake full service management of maintenance, repair work and the procurement of parts as well as functional tests, for example the Annual Performance Test (APT) of the Voyage Data Recorder". The customer is also given their own contact person within IS Service Coordination. 40 employees in IS Service Coordination, who are always reachable in accordance with the 24/7 principle, coordinate the service orders which are registered by a ticket and database system.

Strong demand for Shore-based Maintenance
The center currently receives approx. 4,100 service calls per annum. From there, the deployment of the company's own service staff and certified partners (in total over 400 service technicians) is coordinated and documented. A proven "First Time Fix" rate of over 98% is evidence of the high service quality. Continuous work ensures that ships retain their value and qualified recommendations for preventive measures (retrofit) also lead to cost reductions. Central coordination also ensures that surveys are carried out on schedule. The fact that the measures are bundled together means that maintenance costs are reduced, ships retain their value and costly off-hire times are avoided.


Extensive reporting covers all costs for service and materials for each ship every year. Based on this data, the shipping company can ascertain a ship's status within the fleet and draw cost comparisons between sister ships and ship series. Transparent and calculable costs lead to budget security.


Shipping companies' administrative procedures are simplified and reduced.

Maritime Reporter March 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

Obangame Express 2015 Concludes in the Gulf of Guinea

Maritime forces from Gulf of Guinea nations, Europe, South America, and the United States and several regional and international organizations concluded the multinational maritime exercise,

Scandlines Ferry Back in Service by End June

The damaged Scandlines ferry M/V Prinsesse Benedikte is being repaired at the Polish shipyard Remontowa and is expected to be ready before the end of June 2015.

Greece Will Sell Piraeus Port Stake in Weeks

The Greek government will sell its majority stake in the port of Piraeus within weeks, the country's deputy prime minister told China's official Xinhua news agency,

Navigation

Scandlines Ferry Back in Service by End June

The damaged Scandlines ferry M/V Prinsesse Benedikte is being repaired at the Polish shipyard Remontowa and is expected to be ready before the end of June 2015.

US Navy to Roll out Underwater Spy Satellites

The robotic series that remade crusade in skies will shortly extend to a low sea, with underwater view “satellites,” drone-launching pods on a sea building and unmanned ships sport submarines,

China Unveils Action Plan on Maritime Silk Road

China has unveiled the principles, framework, and cooperation priorities and mechanisms in its Maritime Silk Road initiative in a bid to enhance regional connectivity

Communication

Greece Will Sell Piraeus Port Stake in Weeks

The Greek government will sell its majority stake in the port of Piraeus within weeks, the country's deputy prime minister told China's official Xinhua news agency,

Garamendi Introduces Bipartisan GPS Backup Bill

Congressman John Garamendi (D-Fairfield, CA), the Ranking Member of the House Transportation and Infrastructure Subcommittee on the Coast Guard and Maritime Transportation,

Affordable SATCOM for Workboat Applications

SATCOM edges closer to providing standardized services to the workboat sector. It’s affordable now and someday soon, you won’t be able to afford to be without it.

Yachts

3D Machining Puts Wind in the Sails

With ESPRIT CAM software, Armor Mécanique has the wind in its sails; 50% time savings, better quality and new markets thanks to 3D machining Established in 1984

Yachting Malta PPP Sets Sail

Yatching Malta Ltd (YML) - a new public private partnership (PPP) between the government and the Royal Malta Yacht Club (RMYC) was formed with the aim of putting Malta on "the global yachting map".

Taiwan Boosts Yacht Export

Taiwan's yacht industry saw its first double-digit growth in nearly a decade, indicating an inspiring revival led by development and sales of larger leisure boats,

 
 
Maritime Contracts Maritime Security Navigation Pod Propulsion Port Authority Ship Electronics Ship Simulators Shipbuilding / Vessel Construction Sonar Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.3033 sec (3 req/sec)