Interschalt Offers Navigation, Communication Service

MarineLink.com
Thursday, August 08, 2013
Three time zones availability: With its customized worldwide Shore-based Maintenance concept, Interschalt offers a followthe- sun-concept.

The shipping software and service provider, Interschalt maritime systems AG, has developed a highly customer-focused concept for the maintenance of navigation and communications systems on board, called  InterschaltShore-based Maintenance (IS-SBM). For an annual flat-rate fee, the maintenance concept, which is individually tailored to each customer, is a complete service package which includes coordination, annual performance tests, replacement parts, labor time and travel costs. It simplifies and reduces administrative tasks for shipping companies and provides budget security. Detailed reporting of accrued costs for services and materials for each ship ensures transparency.

Over the last three years, Interschalt has successfully positioned the smart service concept in the marketplace and is now expanding the range of services due to increasing demand.

Customized service concept
Shore-based Maintenance (SBM), in Interschalt  terms, is a tiered, customized service plan, ranging from annual performance tests to full service contracts. It covers much more than the original definition provided by the IMO and SOLAS, in which maintenance referred only to the annual checking of GMDSS systems. The Interschalt SBM package, however, covers all of the customer's specific requirements: "Our service staff analyze the ship's equipment lists or, if requested, conduct a thorough inspection on board in which maintenance statuses and any defects are ascertained", says Interschalt CEO Robert Gärtner on the customized service concept. "We concentrate on the communications and navigation systems and undertake full service management of maintenance, repair work and the procurement of parts as well as functional tests, for example the Annual Performance Test (APT) of the Voyage Data Recorder". The customer is also given their own contact person within IS Service Coordination. 40 employees in IS Service Coordination, who are always reachable in accordance with the 24/7 principle, coordinate the service orders which are registered by a ticket and database system.

Strong demand for Shore-based Maintenance
The center currently receives approx. 4,100 service calls per annum. From there, the deployment of the company's own service staff and certified partners (in total over 400 service technicians) is coordinated and documented. A proven "First Time Fix" rate of over 98% is evidence of the high service quality. Continuous work ensures that ships retain their value and qualified recommendations for preventive measures (retrofit) also lead to cost reductions. Central coordination also ensures that surveys are carried out on schedule. The fact that the measures are bundled together means that maintenance costs are reduced, ships retain their value and costly off-hire times are avoided.


Extensive reporting covers all costs for service and materials for each ship every year. Based on this data, the shipping company can ascertain a ship's status within the fleet and draw cost comparisons between sister ships and ship series. Transparent and calculable costs lead to budget security.


Shipping companies' administrative procedures are simplified and reduced.

Maritime Reporter August 2014 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

BMW Opens Vehicle Distribution Center at Baltimore Port

BMW Group celebrated the official opening of its newest Vehicle Distribution Center at the Port of Baltimore yesterday. The facility will serve 96 dealers within

David Palacios is Director of Quality, Environment & Safety, SENER

The engineering and technology group SENER has brought together its Quality, Environment and Safety divisions into one unified Department. The move aims to reorganize

ICC Conference Focuses on Platform to Settle Disputes

The 5th ICC International Commercial Mediation Conference has brought together leading mediators, arbitrators, corporate managers and in-house counsel from around

Navigation

Seagull Maritime Response on Safety, Security

Key areas of concern for seafarer safety and security in both marine and offshore operations have triggered the release of six new and one supplementary titles

FPSO Petrojarl Knarr Delivered to Norway

Three tugs of Fairmount Marine have towed the brand new FPSO Petrojarl Knarr from South Korea to Norway in just 61 days. Petrojarl Knarr, one of world’s largest

New e-Navigation Technologies from Transas

Transas Marine introduced new software solutions for voyage planning and fleet management at SMM 2014 as a step towards becoming the forerunner in the development of e-Navigation technologies.

Communication

ICC Conference Focuses on Platform to Settle Disputes

The 5th ICC International Commercial Mediation Conference has brought together leading mediators, arbitrators, corporate managers and in-house counsel from around

Seagull Maritime Response on Safety, Security

Key areas of concern for seafarer safety and security in both marine and offshore operations have triggered the release of six new and one supplementary titles

Antwerp Port Seeks Inputs on Setting-up LNG bunkering

By the beginning of 2016 the port of Antwerp will have an LNG bunkering and filling station for barges. The procedure for construction of the station is currently under way.

Yachts

USCG in Search of Missing Man in Lake Michigan

The Coast Guard is searching for a man who went missing on Lake Michigan, Tuesday. Missing is 48-year-old Joseph Kiehm from Milwaukee. Kiehm was last seen aboard his 26-foot white sailboat,

Mercury Marine Launches Repower Financing

Mercury Marine launched a new repower finance program that aims to make it easier for consumers to get the engine performance they want with flexible financing for a broad range of buyers.

ZF Marine: New Transmissions, New CEO

Marine propulsion system technology providers ZF Marine says it expanded its portfolio of transmissions for the commercial craft segment when two hybrid-ready systems

 
 
Maritime Careers / Shipboard Positions Maritime Security Navigation Offshore Oil Pod Propulsion Port Authority Salvage Ship Repair Ship Simulators Winch
rss | archive | history | articles | privacy | terms and conditions | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.3874 sec (3 req/sec)