ShipServ Takes Shipping's Pulse on Internet Use

press release
Wednesday, October 26, 2011

The vast majority of respondents believe that e-business brings positive benefits, while education and trust are probably the greatest hurdles to adoption.

ShipServ, the leading marine and offshore e-marketplace, has released the findings of its 2011 Internet Use in Shipping Survey, the results of which were presented this week at the SmartShipping conference in Singapore. ShipServ carries out an annual survey into the use of the internet and e-commerce in the shipping industry with the aim of building an understanding of how trends in business-to-business e-commerce are impacting the maritime sector. The results of this year’s survey show a quickening of observable trends in internet use, with many respondents adopting new tools and working methods to adapt to challenging shipping market conditions.

The survey’s key findings were as follows:

• Many more marine buyers and suppliers are using internet to source and transact, with significant (15%) increase in usage between 2010 and 2011;

• Users consider peer reviews on suppliers and the selection of trusted websites as the two most important factors in influencing a purchasing decision from an internet provider;

• Respondents said faster transaction speed was greatest benefit of doing business over internet;

• The use of social media applications is here to stay. In the biggest shift since 2010, the survey found that 75% of respondents said they would increase their use of social media in a business context;

• Over 50% of respondents said they use the mobile internet or a mobile application every day

Mark Warner, Business Development Director, ShipServ, who presented the results at the SmartShipping event in Singapore, said: “This survey is unique in the shipping industry and it highlights not just the increasing usage of the internet but also the tangible benefits it brings to end-users. While we expected to see the uptake of e-commerce grow, there were some welcome new developments. For example, there has been a fundamental shift in attitudes over the last 12 months as shipping industry users adopt the tools and methods of social media – such as mobile apps, reviews and ratings – into their daily business practices online.”
In other key findings, the survey noted that internet search plays an increasing role in buying decisions. Around 50 per cent of purchasers begin the majority of their buying processes on the internet by using sourcing tools such as Google or ShipServ Pages. One of the biggest obstacles to adoption of e-commerce remains a lack of trust, but it is noticeable that the issue of lack of understanding has decreased substantially since 2010.
“We have seen a very noticeable shift in attitude in the understanding of the benefits associated with e-commerce.” added Mr Warner. “People are no longer asking why they should use it but asking how they can use it to gain the biggest advantage. This is a seismic change.” The full results of the survey can be downloaded at

Maritime Today

The Maritime Industry's original and most viewed E-News Service

Maritime Reporter November 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

Royston Appoints New US Distributor

Diesel power engineering specialist Royston has appoint a new U.S.-based distributor, citing growing interest in its advanced Enginei marine fuel management and monitoring systems.

SSI Hires Holder for US Sales

SSI has hired CAD/CAM specialist Robert Holder as part of its sales force in the U.S. market.    According to SSI, the hiring is intended to meet the expanding

MacGregor Wins Orders for Pusnes Deck Machinery

MacGregor, part of Cargotec, announced it has secured orders for a series of Pusnes deck machinery packages for several shipowners. The Pusnes equipment has been


SSI to Unveil ShipConstructor 2016 R2 at WorkBoat

SSI's latest release, ShipConstructor 2016 R2 will be unveiled for the first time in public at the International WorkBoat Show, December 1-3, in New Orleans.   According to SSI,

IMMA App Offers Access to Maritime Medical Stores

Deteriorating seafarer health and poorly-stocked onboard medical chests are major issues concerning maritime medical practitioners, which is why the International

Available: 300 Free Systems; Wanted: 300 Ships

Which will be the first 300 ships in the world to test and validate Sea Traffic Management (STM) with updated systems free-of-charge?   As the shipping domain

Software Solutions

SSI to Unveil ShipConstructor 2016 R2 at WorkBoat

SSI's latest release, ShipConstructor 2016 R2 will be unveiled for the first time in public at the International WorkBoat Show, December 1-3, in New Orleans.   According to SSI,

Cadmatic Used for Alaska Ferry Design

The Alaska Marine Highway System (AMHS) has awarded the Alaska Class Ferry project to Vigor Alaska shipyard in Ketchikan, Alaska, where construction is currently underway.

ESAB Weldcloud for Higher Productivity

Secure, robust, flexible, scalable and future-proof, the new ESAB WeldCloud online data management platform works with ESAB’s Aristo Mig semi-automatic, Aristo


Two New Crewboats for ISS

Maritime and logistics service provider Inchcape Shipping Services (ISS) has expanded its launch fleet with two more fast crewboats, bringing its total fleet size to 18 vessels.

Asia Fuel Oil-Cracks, Spreads Tight; Bunker Prices Climb

Asia's fuel oil crack for benchmark 180-centistroke rebounded to a discount of $6.79 a barrel on Wednesday, gaining as bunker prices firmed on the possibility of

Egypt to Complete East Port Said Side Channel in 2016

Egypt plans to complete a side channel in East Port Said, near the Suez Canal, that would speed up shipping and allow ships direct entry into the port by the end of June 2016,

Maritime Contracts Naval Architecture Navigation Offshore Oil Port Authority Ship Electronics Ship Simulators Shipbuilding / Vessel Construction Sonar Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.0792 sec (13 req/sec)