ShipServ Takes Shipping's Pulse on Internet Use

press release
Wednesday, October 26, 2011

The vast majority of respondents believe that e-business brings positive benefits, while education and trust are probably the greatest hurdles to adoption.

ShipServ, the leading marine and offshore e-marketplace, has released the findings of its 2011 Internet Use in Shipping Survey, the results of which were presented this week at the SmartShipping conference in Singapore. ShipServ carries out an annual survey into the use of the internet and e-commerce in the shipping industry with the aim of building an understanding of how trends in business-to-business e-commerce are impacting the maritime sector. The results of this year’s survey show a quickening of observable trends in internet use, with many respondents adopting new tools and working methods to adapt to challenging shipping market conditions.

The survey’s key findings were as follows:

• Many more marine buyers and suppliers are using internet to source and transact, with significant (15%) increase in usage between 2010 and 2011;

• Users consider peer reviews on suppliers and the selection of trusted websites as the two most important factors in influencing a purchasing decision from an internet provider;

• Respondents said faster transaction speed was greatest benefit of doing business over internet;

• The use of social media applications is here to stay. In the biggest shift since 2010, the survey found that 75% of respondents said they would increase their use of social media in a business context;

• Over 50% of respondents said they use the mobile internet or a mobile application every day

Mark Warner, Business Development Director, ShipServ, who presented the results at the SmartShipping event in Singapore, said: “This survey is unique in the shipping industry and it highlights not just the increasing usage of the internet but also the tangible benefits it brings to end-users. While we expected to see the uptake of e-commerce grow, there were some welcome new developments. For example, there has been a fundamental shift in attitudes over the last 12 months as shipping industry users adopt the tools and methods of social media – such as mobile apps, reviews and ratings – into their daily business practices online.”
In other key findings, the survey noted that internet search plays an increasing role in buying decisions. Around 50 per cent of purchasers begin the majority of their buying processes on the internet by using sourcing tools such as Google or ShipServ Pages. One of the biggest obstacles to adoption of e-commerce remains a lack of trust, but it is noticeable that the issue of lack of understanding has decreased substantially since 2010.
“We have seen a very noticeable shift in attitude in the understanding of the benefits associated with e-commerce.” added Mr Warner. “People are no longer asking why they should use it but asking how they can use it to gain the biggest advantage. This is a seismic change.” The full results of the survey can be downloaded at

Maritime Reporter October 2015 Digital Edition
FREE Maritime Reporter Subscription
Latest Maritime News    rss feeds

People & Company News

Wilh. Wilhelmsen, Callenberg Win SHIPPINGInsight Award

Wilh. Wilhelmsen ASA and Callenberg Technology Group were presented the 2015 SHIPPINGInsight Award was today at the SHIPPINGInsight 2015 Fleet Optimization Conference & Exhibition in Stamford, Conn.

Market Growth to Bring More Carnival Ships to China

Eying a rapidly growing cruise market, Carnival Corporation announces plans to sail more ships from China The Chinese cruise market, expected to become the world’s

Insights: Matthew Paxton, SCA President

Matthew Paxton is President of the Shipbuilders Council of America (SCA), and a partner at the law firm of Adams and Reese. SCA is the national trade association


The Future of Well Intervention

Herrenknecht and Ulstein are due to present their vision of the future of heavy well intervention at the Offshore Energy 2015 exhibition in Amsterdam this week.

Wilh. Wilhelmsen, Callenberg Win SHIPPINGInsight Award

Wilh. Wilhelmsen ASA and Callenberg Technology Group were presented the 2015 SHIPPINGInsight Award was today at the SHIPPINGInsight 2015 Fleet Optimization Conference & Exhibition in Stamford, Conn.

NSSLGlobal Trials Wi-Fi with British Royal Navy

Satellite communications provider NSSLGlobal announced the trial of its Wi-Fi service across selected British Royal Navy and Royal Fleet Auxiliary ships. The service,

Software Solutions

AVEVA Upgrades Structural Steel Software

AVEVA has released new enhancements to its AVEVA Bocad product range for structural steel detailing software.   AVEVA Bocad features a plate and bar nesting capability

Algoryx Simulation, Kongsberg Maritime Ink R&D Deal

Kongsberg Maritime and Algoryx Simulation have entered a five year agreement, which supports Kongsberg Maritime’s continuing development of fidelity and realism

‘VoyagOR’ Project Seeks Shipping Participants

Shipping companies are being sought to assist the ‘VoyagOR’ project, which aims use route optimization systems to make shipping operations more cost-effective.   The


Baltic Index Hauled Down by Weak Capesize Demand

The Baltic Exchange's main sea freight index, which tracks rates for ships carrying dry bulk commodities, fell on Tuesday, primarily due to weak demand for capesize vessels.

Yemeni Port Says First Ship in Weeks Arrives

Press release - Officials at Yemen's Red Sea port of Hodeidah said the first ship to dock there in three weeks arrived on Tuesday, carrying desperately needed fuel,

Saudi Shipper Bahri Q3 Net Profit Rises

National Shipping Company of Saudi Arabia (Bahri), the exclusive oil-shipper for Saudi Aramco, reported a 501 percent increase in third-quarter net profit on Tuesday.

Maritime Careers / Shipboard Positions Maritime Security Maritime Standards Navigation Pod Propulsion Port Authority Ship Electronics Ship Repair Sonar Winch
rss | archive | history | articles | privacy | contributors | top maritime news | about us | copyright | maritime magazines
maritime security news | shipbuilding news | maritime industry | shipping news | maritime reporting | workboats news | ship design | maritime business

Time taken: 0.1273 sec (8 req/sec)