The MAN B&W Diesel Group is bringing all its worldwide after-sales services under the brand name MAN B&W PrimeServ. The new name stands
for fast, reliable and high-quality service for diesel engines. With PrimeServ, MAN B&W Diesel is making a clear statement about its focus on service. The company sees the after-sales market as a key part of its business, and plans to strongly expand its service activities over the next few years. Five new PrimeServ branches will be opening during 2006 – in Houston, Dubai, Cuba, Guangzhou and Mumbai.
The objective of the optimised worldwide MAN B&W PrimeServ After-Sales-Network is to engage even more actively with the customers and to offer them an even better service. One of the innovative features of the MAN B&W PrimeServ portfolio is online service using cutting-edge, satellite-based engine monitoring. The broad network of service centres, which are staffed by highly-trained specialists and enable MAN B&W Diesel to offer its customers an international, round-the-clock service, is now being expanded further with the five new branches. MAN B&W Diesel recently introduced a new training course for “International Service Engineers“, the purpose of which is to equip talented young people with the skills needed in the service business in the future.
The first PrimeServ conference took place on 2nd March 2006 in the MAN Museum in Augsburg, and served as the kick-off event for the new-look, optimised service network. The Executive Board brought together managers of the worldwide service organisation to share their thoughts and experiences. The aim of the conference was to make the participants aware of the importance of presenting a consistent and coordinated profile under the new PrimeServ label.
In 2005, the Management of the MAN B&W Diesel Group decided to place the entire after-sales business in the capable hands of Dr. Stephan Timmermann, Member of the Executive Board. He is now responsible for all after-sales activities across all sites. Dr. Timmermann considers the new services
in MAN B&W Diesel’s portfolio to be essential for the continuing growth of the company. “Alongside engine products and our licensing business, after-sales service is a core activity and supporting pillar of the MAN B&W Diesel Group,“ he says.